It’s a family affair at Health Staff Australia (HSA), which specialises in staffing solutions focusing on aged care, at-home care, disability and healthcare recruitment Australia-wide.

Headquartered in Kiama, where they enjoy the ‘sea change’ from Oak Flats, owners Sandra and Temika are a mother-and-daughter duo.

Pepper, the Business Manager and her eldest daughter also work as Support Workers at HSA. They all love making a difference in people’s lives.

It’s a little like a matchmaking business where HSA needs to find the right fit between Participants and Support Workers. After all, the participants must welcome the support workers into their homes and lives, so it’s important to ensure they are happy and content with the choices made.

The Participants are impressed with the hands-on service and follow-up to ensure their satisfaction.

“My daughter doesn’t warm to people very quickly, hardly ever actually, and she has warmed to your support worker so well that I really don’t want to lose her. 

“She has come leaps and bounds under the care of your worker. I love it. I can definitely vouch for Health Staff Australia,” says Dianne, the mother of a Participant.

To ensure Participants have the best possible life, Support Coordinators, Occupational Therapists, and NSW Health representatives hold meetings to brainstorm and implement effective strategies, necessary supports, and additional equipment. As a result, Pepper notes a significant improvement in Participants' lives.

It is not easy work. “We have actually inherited some Participants who were badly neglected by other service providers, and we have seen a huge change in their mental health since they have been supported by us,” she adds.

HSA has been in the industry for almost ten years and started because Sandra, the owner, was looking after a participant a long time ago, and she saw how she had been passed from service provider to other service providers because she was in the “too hard” basket.

Unfortunately, due to this constant upheaval and lack of security, the Participant took their own life, and Sandra made an oath never to let this happen again. So, she decided to start this business.

“This story really sums up Sandra,” says Pepper. “She is such a warm, down-to-earth and loving person. She genuinely cares, and we have lots of conversations together trying to come up with plans on improving our Participants’ way of life.”

All the staff think that HSA is a great place to work. They are really proud of their Recruitment team for sourcing quality staff, and their friendly and highly trained Customer Service team who work “24/7”.

Patient care comes first, which is why HSA are sticklers for insurance, payroll compliance and ensuring a talent pool who are fully licensed and screened (IDs, Worker checks, Police checks).

The team at HSA are there the help and welcome your enquiries.