ANZ has told its customers it is to close its Kiama branch on 7 April.

The branch is amongst 19 branches Australia-wide being closed in the bank’s latest rationalisation.

“Our customers are not using branches like they used to and we are seeing a 10 per cent reduction in branch transactions each year,” says ANZ’s general manager for New South Wales, Michael Wake.  

“Customers prefer the convenience of doing their banking when it suits them and increasingly they are choosing to use our ANZ App and call centres.

“We have written to customers in the Kiama region to inform them how they can continue to do their banking and we can discuss with them alternative banking methods, including online, telephone and mobile banking.”

The bank’s Gerringong branch was closed in 2018, and the branch has been open on a part-time basis for some time.

“We remain committed to our customers in the wider Kiama area,” says Mr Wake.

“We have a specialist team available to work with individual customers to tailor banking solutions for them and to make this transition as simple as possible.”

The bank’s ATM will remain operating, with the closest branch being in Shellharbour.

Kiama’s remaining banks are Westpac, the Commonwealth, NAB and IMB.