An ongoing internet outage at Woolworths in Kiama has left customers scrambling for cash as the store remains unable to process card or digital payments. The disruption, which began earlier today, is yet to be resolved, leaving many shoppers frustrated and highlighting the challenges that arise when technology fails.

Shoppers at Woolworths Kiama have reported long queues and disappointment as those without cash have been unable to complete their purchases. “I don’t even carry cash anymore,” said one frustrated customer. “It’s so inconvenient, especially when you’ve already done your shopping.”

Others shared concerns about being caught off guard, particularly those who rely heavily on digital wallets or cards for daily transactions. Some customers said they left their trolleys behind and vowed to try again later in the week.

For Woolworths staff, the cash-only operations have created additional pressure. With no access to EFTPOS, employees have had to process transactions manually, leading to longer wait times and a backlog at the registers.

Retail experts note that businesses like Woolworths, which depend on fast, seamless payment systems, can see immediate impacts on revenue and customer satisfaction when such outages occur.

The prolonged outage has raised questions about how retailers can better prepare for situations like this. Suggestions from frustrated customers include introducing offline payment systems or ensuring clearer communication during disruptions.

For now, the incident serves as a reminder that even in a world dominated by digital payments, carrying a bit of cash might still save the day.

As of this evening, the internet outage at Woolworths Kiama remains unresolved, with no confirmed timeline for when card or digital payments will be restored. Customers are advised to bring cash if they plan to shop at the store.