Kiama locals Jacqui Forst and Lynne Strong stepped into the hub of innovation and collaboration at the UNSW Business School's end-of-year reflections and celebrations this week. Hosted by Deputy Dean Karin Saunders, the event buzzed with energy as academics and industry leaders shared stories of partnerships that turn ideas into action. We were honoured to attend, not as passive observers but as active learners, keen to uncover opportunities that could enrich our community.The Business Insights Institute at UNSW champions an ethos we can all embrace—knocking on doors, learning the language, and building bridges between academics, industries, and communities. Their "inside-out" and "outside-in" approaches are models of engagement, where academics reach out to collaborate, and industry players knock back with ideas for partnership.Imagine this ethos in action here in the Kiama LGA. Our region is brimming with passionate community members, knowledgeable experts, and untapped potential for collaboration. Farmers innovating in sustainable agriculture, teachers nurturing the next generation, local business leaders navigating complex markets—these are the people we should be knocking on doors to meet.Jacqui and I attend events like this one at UNSW because we want to bring ideas home. Who else wants to collaborate? What can we learn from them? And most importantly, how can their expertise help our community tackle the challenges we face?One of the evening’s key themes was the importance of listening. Noel Harding, an academic with a background in industry, spoke about breaking down silos and improving communication between sectors. Sarah Dart, a Chief Customer Officer, highlighted the transformative potential of combining research insights with practical application in the workplace. And Professor Barney Tan reminded us of the power of centralised frameworks to bring diverse groups together to solve meaningful problems.For Kiama Council, the message is clear: we need to listen to our experts and our community. By reaching out to local leaders, tapping into the expertise of nearby universities, and fostering connections, we can create an ecosystem of shared knowledge. This isn’t just about solving problems—it’s about unlocking the creativity and resilience already present in our region.We don’t have to reinvent the wheel. As Deputy Dean Karin Saunders eloquently put it, every organisation has its own “house with many rooms,” full of people with ideas, skills, and lived experience. Our job is to knock on those doors and invite collaboration.Kiama LGA already has the building blocks for success. By learning from the UNSW model and embracing a partnership-first approach, we can create solutions that reflect the unique character and needs of our community. Let’s start by asking: Who in our backyard has the expertise we need? Who’s passionate about making a difference? Let’s knock, listen, and learn.Together, we can create a community where innovation thrives, and everyone has a seat at the table.

The housing crisis is real. The system is broken. But amidst the dysfunction is an opportunity to create a planning process that works for everyone—not just developers, not just governments, but the communities that will live with the outcomes.Last week, the Minns Government announced a state-led planning body to bypass councils for developments over $60 million in Sydney and $30 million in the regions. The backlash was swift. “Local councils and communities, sidelined. Developers, green-lit.” came the cry. But what if we flipped the narrative? What if this moment could bring everyone to the table—not just three levels of government, but the community itself?Opinion by Lynne StrongLocal Government NSW President Cr Darriea Turley AM hit the nail on the head: “The housing crisis is multifaceted and requires all three spheres of government working together.” She’s right, but this isn’t just about governments. It’s about recognising the power of the community, the people who will live in these developments and the neighbours they will impact.Take inspiration from Birmingham’s IMPACT initiative, where community engagement is embedded into planning and decision-making. By combining research, practice, and lived experience, Birmingham has shown that trust and collaboration lead to better outcomes. Why couldn’t Kiama Council take a similar approach? Why couldn’t Kiama set the benchmark for first-class community engagement?This isn’t just about slamming developers or councils. It’s about rebuilding trust. Development applications languish for years. Councils are under-resourced. Residents feel locked out. Yet, change is possible when people feel heard. Kiama could lead by embracing participatory planning, giving residents real agency in shaping their future.The housing crisis demands bold solutions. But bold doesn’t mean excluding the voices that matter most. Let’s make this broken system the foundation for something better—together.

In our village of Jamberoo, legends Kevin Richardson and Geoff Boxsell reshaped how Australians enjoy their morning toast. If you’ve ever spread a creamy, soft blend on your bread without tearing it to bits, you have these two—and their team—to thank.Kevin started at Jamberoo Dairy Factory as a 15-year-old apprentice, soaking up knowledge from mentors like Ned Roach and Steve Dare. Alongside Geoff, the factory manager, Kevin became part of a team that didn’t just make dairy products—they made premium dairy products and redefined them. Geoff was the strategist, Kevin was the craftsman, but both are quick to credit their coworkers. “It was a team effort,” they say, remembering their multiskilled crew who stepped into any role needed to keep production running and innovation alive.“And full credit to our farmers,” Kevin added. “You can only make premium products with premium milk, and our farmers’ milk quality was second to none.”Photo from 1975 of Geoff Boxsell Manger of Jamberoo Dairy Factory from 1959-1984Their story of spreadable “butter” began with a simple goal: make butter better. By culturing cream with cheese culture, they achieved a rich, new flavour profile. But the team didn’t stop there. After perfecting their cultured cream butter, they experimented with adding vegetable oils to create a product that stayed soft straight from the fridge. The result? A smooth, spreadable blend with the flavour of butter and the ease of a spread.Photo from 1975 of Kevin Richardson who was Head of the Laboratory and Chief Butter Maker at Jamberoo Dairy Factory where they formulated and made premium dairy products for Australian families   They affectionately dubbed it “Stuff,” knowing they couldn’t legally call it butter. But “Stuff” was an immediate hit, and the team was determined to get it on store shelves. Then came the warning: the Department of Agriculture threatened to deregister Jamberoo Dairy’s butter licence if they continued production. Despite the pressure, Kevin, Geoff, and the whole team didn’t back down. They kept refining “Stuff” and eventually due to consumer pressure it finally gained approval, though it had to be labelled “spreadable”Today, every tub of “spreadable” owes a debt to the innovation and resilience of Kevin, Geoff, and the Jamberoo team. Their work—and their teamwork—changed the industry, bringing a small village invention to breakfast tables across Australia, one smooth spread of “Stuff” at a time.

The Minns Government is embracing innovative solutions to tackle New South Wales’ housing crisis, with construction now underway on the state’s first 3D-printed social housing project in Dubbo. This pioneering approach will turn an empty block into two modern, two-bedroom duplexes specifically for Aboriginal social housing tenants. The development, a collaboration between Indigenous company Aboriginal Sustainable Homes (ASH) and 3D-printing specialists Contour3D, is expected to halve traditional construction time, reduce costs, and use environmentally sustainable materials. “It’s very exciting that construction is now underway on the first 3D printed social housing properties in the state, and I have high hopes that this approach can be replicated at scale,” said Minister for Housing and Homelessness, Rose Jackson. “The Minns Labor Government is using out-of-the-box thinking and exploring every option to build more social and affordable homes faster, especially in our regional and remote areas where people are crying out for assistance.”The project aims to complete the printed concrete structures in just 16 days, utilising around 70 tonnes of Contourcrete, a 3D-printable concrete developed by Contour3D. Once printing is finished, the team will install the roof and complete the interior, with the homes set to welcome tenants by February 2025. Dubbo Regional Council approved the Development Application (DA) in July 2024, expressing its support for this innovative approach to housing construction.“The Dubbo duplexes will help us understand whether 3D printed homes are a scalable solution. We’re optimistic innovative building methods like this have a role to play in delivering more homes for Aboriginal people across NSW,” said Ash Livingston, AHO Director of Property.3D-printing technology offers substantial benefits, such as cutting construction time from 40 weeks with conventional methods to just 16 weeks for this project. Additionally, the technology reduces waste and incorporates eco-friendly recycled materials, making it a sustainable choice. The Hon. Stephen Lawrence, MLC, emphasised the potential of this method, stating, “It’s fantastic to see this innovative approach coming to Dubbo in a sensible way. 3D-printed technology can help us build some structures, including homes, faster and more sustainably.”Jackson highlighted the teamwork fueling the project: “We can’t solve the housing and homelessness crisis alone, and this project is a fantastic example of what can happen when council, government, and private businesses join forces to find new solutions to a growing problem.”

For many people with a gummy smile, even joyful moments can feel uncomfortable. Covering your mouth when smiling or laughing, carefully posing for photos, or feeling self-conscious in social settings are common experiences. But it doesn’t have to be this way. At Kiama Dental Specialists, we understand the profound impact a smile can have on confidence, and we are here to offer a solution: Lip Repositioning Surgery.A gummy smile, also known as Excessive Gingival Display, occurs when an excessive amount of gum tissue shows above the teeth when smiling. This can be caused by factors such as a hyperactive upper lip, prolonged jaw development, or the natural position of the upper lip. For many individuals, this leads to a gum-to-lip distance of 4mm or more, creating a pronounced gummy appearance.Lip Repositioning Surgery is the treatment of choice for a gummy smile caused by a hyperactive upper lip or natural position of the upper lip. It is a specialised, minimally invasive procedure designed to reduce excessive gum display by lowering the position of the upper lip. Dr. Lizzy Hui and Professor Alex Quaranta, both highly skilled in periodontal plastic surgery, perform this procedure by removing a small strip of tissue inside the upper lip and securing it in a new, lower position. This technique restricts the hyperactive elevator muscles responsible for lifting the lip too high, providing patients with a balanced, natural smile. One of the most appealing aspects of this surgery is its permanence. Unlike temporary treatments like muscle-relaxing injections, Lip Repositioning Surgery offers a long-term solution that does not impact speech or other facial functions. Patients can enjoy immediate results, seeing their new smile as soon as the recovery period is complete.Imagine no longer feeling the need to cover your mouth when you smile or laugh. Our patients frequently share how this procedure has not only improved their appearance but also boosted their confidence in social and professional settings. A beautiful, broad smile can be life-changing. If you’ve been struggling with a gummy smile and are ready to explore a permanent, confidence-restoring solution, contact Kiama Dental Specialists to learn more about Lip Repositioning Surgery. We’re here to help you smile without hesitation.

Article written by C.Shaw (aged 15).I recently experienced my first Windstar Cruise on the Windsurf sailing yacht, travelling from Athens to Venice—and what a trip it was! Waking up in a new town every day and paddleboarding in the Adriatic Sea made it a trip of a lifetime for this teenager from Australia, and it wouldn’t have been the same without the Windstar experience. I’ve been on many cruises before, some with over 5,000 guests, so I was surprised to find only 270 passengers on board. The ship was smaller than I expected, but it had everything I needed, and I’ll never go back to the big cruise ships again. Highlights1. The Crew: The crew was absolutely amazing. Every staff member was friendly, helpful, and always smiling. They worked hard while having fun with us, which made the journey special. One highlight was the crew show towards the end of the journey. It was so funny, and it was unforgettable dancing in a conga line with the singers and performers.2. Dubrovnik, Croatia: I never dreamed of seeing water as blue and perfect as in Dubrovnik, which became my favourite stop. We walked the City Wall in the old town, found a secret door to an outdoor bar, and even went cliff-jumping off the rocks. We spent the evening on a cable car with views over the town, followed by a 5-course dinner. The next day, we joined a kayaking tour around the island—absolutely beautiful. I’ll definitely be going back to Dubrovnik.3. Korčula, Croatia: Our timing in Korčula was perfect, as the locals were celebrating “half New Year’s Eve” in town. The Windsurf Captain let us stay longer so we could join the fun. We spent the day at the beach, with music blasting like an outdoor nightclub. I enjoyed every minute.4. Meeting New People: My trip wouldn’t have been the same without the people I met. I made friends with an American family my age, and we spent evenings playing hide-and-seek, card games, swimming in the deck pool, and even challenging the adults to trivia. I loved meeting all the people onboard, especially a Polish lady who always joked with us.5. Food and Drinks: The food was spectacular. Each day had a new country theme for lunch, which was perfect for a picky eater like me. I especially loved dinners in the Amphora Restaurant with my waiter, Rudy, who showed us magic tricks. My favourite night was the outdoor barbeque in Dubrovnik, with incredible views, meats, salads, and desserts. How could life get any better? Windstar created an intimate and incredible journey that left me with beautiful memories.  If you would like to learn more about Windstar Cruises, please call Travel Focus Group on 4209 2044.  

The Bugle’s recent article, Kiama Council's Strategic Property Acquisition and Depot Relocation: Vision Meets Concern, has sparked an important dialogue about the risks and responsibilities involved in council-led developments. Central to the council’s strategy is the plan to rezone the Belvedere Street site for residential purposes. This move aims to address community needs, particularly Kiama’s housing shortage. Mayor Cameron McDonald has highlighted the site’s proximity to the town centre and train station, describing it as an ideal location for residential development and a forward-looking decision by the newly elected council.Developers interviewed for this story stress the significant financial and logistical challenges posed by contaminated sites, such as remediating the Belvedere Street site, which sits on a former gas works. Drawing on extensive experience with contaminated site remediation, one developer underscored the scale of these challenges. “The remediation process is rigorous, uncertain, and carries a high risk of cost blowout,” he explained. This warning comes in the wake of recent incidents where councils have struggled with complex property transactions that have highlighted a lack of expertise.Developers have recommended that councils establish formal advisory groups comprising industry professionals and skilled community members. “Some councils resist setting up specialist citizen advisory committees who could provide critical guidance on project risks, timelines, and best practices,” another developer noted.This reluctance to seek specialised advice has, in the past, resulted in costly missteps, such as the significant budget blowout on a council-managed retirement project. To avoid repeating these mistakes, councillors must step into their role as stewards of public interest, ensuring accountability and acting as a vital check on council administration.By embracing external expertise and prioritising transparency, councils can mitigate risks, avoid financial pitfalls, and foster greater trust in their governance. As Kiama Council navigates this ambitious project, these insights highlight the critical importance of informed decision-making to ensure long-term community benefits.

Ebony Wilson didn’t grow up in dairy farming; her journey began when she met her husband, Tom, a third-generation dairy farmer from a well-known local family. Tom’s family farm, however, didn’t have room for him to join, so Ebony and Tom are making their own way in the industry. Despite the challenges, Ebony’s passion has only deepened, turning what started as an unexpected path into a calling.“When I first got involved, it wasn’t just a job. It was a lifestyle, a passion,” Ebony reflects. “I’ve been doing this for over a decade now, and it still feels like there’s always something new to learn. I love my cows—they’re everything to me. ”For Ebony and other young women in dairy, technology is more than just a convenience; it’s a way to improve the farm and future-proof their operations. Though her current farm doesn’t have the latest tools, Ebony’s admiration for tech-driven solutions is unmistakable. She speaks with enthusiasm about the radio frequency identification devices (RFID) used for cow health monitoring, heat detection, automatic drafting, and apps that help with breeding.“Even though we don’t use a lot of the new tech on the farm, I’m fascinated by it,” she says. “The RFID collar system, for example - allows you to see exactly what’s going on with the cows, even when you’re not there. It’s amazing to know you’ll have the right information when you wake up for morning milking.”The DataGene Good Bulls app has also become a cornerstone in her work, allowing her to select bulls based on specific traits, a tool that helps farmers match breeding choices to herd needs. “I was looking for something to help me keep track of my heifers and came across the app,” she laughs. “Now, I can pick the best bulls to improve specific traits —it’s like designing the perfect herd!”For Ebony and Tom, the dream of having their own farm is as strong as ever. But the road to that dream is challenging, especially with the high cost of land and limited leasing opportunities. Tom has been working as a contractor on other farms, while Ebony has been building her own small herd, one calf at a time.“We’re always on the hunt for leasing opportunities, but it’s tough,” Ebony says. “Tom and I, we work so hard, and we know we’d make a great team if we had our own place. Until then, we’re just putting everything we have into building our future, cow by cow.”Ebony sees more young women getting involved in dairy than ever before, and she feels proud to be part of this shift. “There’s an old-fashioned mentality that maybe girls shouldn’t be here, but times are changing. I see more women in the industry than men sometimes, and it’s great to see the girls getting involved.”Her story is one of grit and vision, with women at the forefront of advancing dairy. Alongside friends and workmates like Kate Bourke and Charley Heyblok, Ebony is creating her own path, one that combines tradition with modern technology. These young women aren’t just tending cows; they’re learning the genetics, the data, and the intricacies that shape a thriving herd.“If I had the chance, I’d love to invest in genetic technology, embryo transfers, and those types of innovations,” she says with a smile. “To think we can design a herd that’s perfect for our environment—it’s just incredible. And that’s where I see the future of dairy.”The challenges of high land costs and limited access are real, but Ebony’s optimism shines through. She hopes that new partnerships with milk companies, supermarkets or local initiatives will help young farmers like her and Tom.Jamie Hamilton, her current boss, is exploring ways to engage milk companies in investing in farmland so young farmers can lease it.“We have a lot of people supporting us,” Ebony shares. “It’s not an easy path, but we’re part of a community that wants us to succeed. That’s what keeps us going.”With every calf and every advancement in technology, Ebony and her peers are redefining dairy farming. This new generation of women, driven by resilience, passion, and a love for technology, is shaping the future of the industry—one farm, one herd, and one new idea at a time.

The NSW Government’s announcement of a streamlined planning approval pathway has drawn both praise and critique, reflecting the urgency of addressing what many are calling a housing emergency. The reform, which bypasses local councils for developments worth over $60 million in Sydney and $30 million in regional areas, comes amidst the worst housing crisis in 50 years. Jennifer Macquarie, Director of the Fountaindale Group, commended the initiative as a necessary response to a broken system. “We are in the middle of the worst housing crisis in 50 years, and a crisis situation requires a radical response,” she said. “The NSW Government is feeling the pressure from so many of its constituents who are under significant housing stress and have almost given up on the idea of home ownership.” Macquarie highlighted systemic inefficiencies that have plagued housing delivery. “In creating a new approval pathway for significant DAs and rezonings, the NSW Government is acknowledging that the current assessment system is dysfunctional and needs a bypass. While councils can’t be entirely blamed, they are definitely part of the problem.” Her experience with delays is emblematic of the challenges developers face. “The Fountaindale Group’s three most recent DAs in three different council areas ended up in the Land and Environment Court. All were eventually approved, but the process added two years and an additional $500,000 per project. This is now a very common and frustrating scenario for the sector trying to deliver new housing to the community, so today’s announcement of an alternative, more streamlined system is very welcome.” Echoing these sentiments, other developers interviewed by The Bugle pointed to the Development Application (DA) process as a significant risk factor. “Reform is long overdue, and the ability to bypass councils for larger projects could streamline timelines significantly,” one developer explained. Another cited a local resident’s experience, saying, “It cost them over $100,000 just to submit a DA for a single house block. That shows why bypassing the current system is necessary.” However, both Macquarie and other local developers agreed that the effectiveness of the new pathway will depend on its implementation. Macquarie urged for a comprehensive infrastructure plan to accompany faster approvals, ensuring liveability for future residents. Another developer added, “Accelerating approval processes is crucial, but it must be done responsibly by experienced planners. The statistics are stark—400,000 single women in NSW face homelessness if they lose their tenancies. That’s an emergency, not just a crisis.” Macquarie pointed to under-resourced councils as a key issue. “So many regional councils are under-resourced, both financially and in planning staff, and are unable to assess applications in a reasonable timeframe. There’s also a culture in some councils where the opinion of small community groups is prioritised over the housing needs of the wider community.” The new pathway also presents opportunities for innovation, particularly in design. One developer noted that outdated Development Control Plans (DCPs) stifle creativity and affordability. “Most DCPs are overly focused on numerical standards rather than the quality-of-life residents seek. For example, terrace homes—an affordable and sustainable option—are often excluded. This reform could enable private sector creativity previously hampered by strict regulations.”While cautiously optimistic, Macquarie and the developers interviewed by The Bugle agree that the new system must balance speed with responsibility and ensure small to medium developers, who deliver the majority of housing in NSW, are not left behind. As Macquarie concluded, “We won’t really know how well the new process works until we test it, but for now, I’m very supportive of this initiative.”

Nestled in amongst the hustle and bustle of the shops on Collins Street, Embellish sets itself apart with its unique clothing and gifts.Owner Liz Lindsay and her daughter Amy, have been running the business for 21 years, with the support of the local community being the key to their success. Liz will be holding birthday celebrations all weekend on Saturday 30 November as a way to get the community involved and give back after achieving such a huge milestone. Opening Embellish in 2003, Liz and Amy wanted to provide products that weren’t available in Kiama, including shoes, hats, and evening wear. “We were hoping we’d be adding something to the Kiama landscape with this shop because there wasn’t anything like it at the time,” says Liz. “We try hard to have quirky little things that are unusual, not too expensive, and something for everyone.” Embellish is a business that has adapted to their clientele’s wants and needs, now stocking more practical and versatile clothing that suits what customers are looking for. “We try to listen to what people want and provide what they ask for, I’m happy to try and get things for people.” “It’s satisfying to be able to ring someone and say ‘we have got a dress that you’d love’ or ‘we’ve got you that gold evening bag’, I enjoy that sort of personal service that we can offer,” Liz says. Liz and Amy’s dedication to quality and community ensures that this respected local shop will continue to thrive for years to come. 

Kiama & District Business Chamber hosted the annual Mayoral Breakfast at the Sebel Hotel 14th November. Eighty chamber members and invited guests attended to hear the inaugural address from the newly elected Mayor Cameron McDonald.  Mayor McDonald opened his address by sharing how his role now demands balancing addition responsibilities alongside his business and family commitments - a true juggling act. However, he declared emphatically that he is up for the challenge, a sentiment echoed by other councillors. Mayor McDonald stated that he is committed to making Kiama the best place it can be.With six of the councillors having gone to school locally, it does feel that the sentiment is shared by the whole team. A betterment of our local community to continue for the next generation - which includes infrastructure to sustain thoughtful development. To that end, Mayor McDonald shared with the business community some breaking news. A unanimous vote by the councillors two weeks ago which led to the purchase of the Big River site on Shoalhaven Street for $6.3 million, the terms to be paid over 3 years. This site backs on to the Kiama Council Depot covering an area of about 1.5 hectares between Shoalhaven Street and Belvedere Street.Being ensconced in a residential area, this site will now be combined and developed to create residential dwellings to fall in line with the state government’s mandated quota targets for new housing developments. The land will first have to be rezoned and then repurposed. As Mayor McDonald noted, the site previously housed a gasworks, which has left contamination issues to address—potentially at a cost of $8 million. However, he considers this investment worthwhile, given that the development could bring in estimated revenues of $50 million for the council through the sale of residential units.The Kiama Council Depot, operational since the 1960s, has served as a focal point for staff but is now considered unsuitable for current needs. Plans are underway to amalgamate this facility with the Minnamurra Depot, which will be upgraded to provide a purpose-built, safer working environment. The cost of this relocation has yet to be determined.So it is bold, strategic moves for our new Councillors - just off the ranks! 24 days in! The Mayor McDonald continued to say that there will be further sites studied to determine best fit for purpose - for example the leisure centre.  Councillor Mike Cains acknowledged that the councillors have put great faith in the CEO Jane Stroud and Mayor McDonald for leading these initiatives.The mayor also confirmed the council satisfaction with the audited financial statements which will be presented in the ordinary Council meeting on 20 November with the Auditors Report for the year ending 30 June 2024. (These can be viewed on the Council’s website and any person can make a submission in writing to Council with respect to them. The closing date for Council to receive public submissions is 27 November 2024.)Cllr Melinda Lawton with Michelle Springett and Rita Sullivan at the business chamber breakfastThe mayor is meeting with Minister Scully when he is attending the Country Mayors Association meetings in Sydney this week with Council CEO Jane Stroud. The advocacy programme is key and the Council is determined to get a share of the financial injection on offer as infrastructure is paramount for the growth of our area. This includes our sewerage capacity and road capacity. Cllr Melissa Matters with Rita Sullivan from Knickerboxes and Cllr Stuart LarkinsMayor McDonald also shared that the Councillors would be releasing a roadmap of where they want to go for the next two years. As Councillors the document is a way to hold themselves accountable moving forward and to create an open and transparent approach to their roles.Mayor McDonald declared that the team as a group was relishing the challenge before them and he was deeply proud to represent the community.  Catherine Lyall hosting the Councillor panel at The Sebel Mayoral BreakfastHe was joined by fellow Councillors in a panel discussion after the address - Councillors Mike Cains, Melinda Lawton, Melissa Matters, Stuart Larkins and Erica Warren in attendance. Their hidden gems in the LGA highlighted the fabulous spots we can boast of and showed a personal side of them. Questions relating to their goals and legacies, support of local business, a recurring theme, with a suggestion of Brand Kiama to underpin our services and products. With a plethora of business acumen in the make up of the new Council, one would hope for an improved outlook for Kiama Council and the community. The mood at the Sebel was light and celebratory with an air of expectation of great things to come. 

In the current economic climate, building a successful business comes with added challenges, particularly around managing rising costs. To support local businesses, The Bugle, in partnership with the Kiama & District Business Chamber, continues its six-part series on critical success factors. After covering Strategic Focus, Finances, Operations, People, and Marketing, this edition focuses on practical tips to address the pressures of business expenses, helping you stay on track for growth.Work on your business, not just in it: One of the most valuable pieces of advice for business owners is to step back occasionally and assess the bigger picture. Working on your business rather than just in it can lead to significant improvements in efficiency and profitability. With that in mind, here are some actionable tips to help you manage costs more effectively and avoid unnecessary spending.Streamline systems and processes: Having efficient systems in place is essential for saving both time and money. Review your existing processes to identify areas where you can introduce greater efficiency. Consider using productivity apps like QuickBooks or Xero for bookkeeping, Asana for project management, and Canva for affordable design needs. For social media, scheduling tools can help you plan ahead and avoid the rush of last-minute content creation.Even simple automations, such as sending automated emails to request Google Reviews, can save you time while improving your SEO. Track client projects or job sheets electronically to reduce the flood of emails in your inbox. Additionally, developing Standard Operating Procedures (SOPs) will make onboarding and training new staff much more straightforward, increasing productivity while reducing training costs.Foster a positive workplace culture: A great company culture can work wonders for your bottom line. A supportive and respectful environment not only improves staff morale but also boosts productivity and reduces employee turnover - both of which directly impact your profitability. As leaders, focus on trusting and delegating more to your team, empowering them to take ownership of their roles. A strong culture fosters loyalty, reduces recruitment costs, and improves overall business performance.Outsource to the experts: As the saying goes, sometimes you have to spend money to save money. Outsourcing non-core tasks - like accounting, marketing, or administrative functions - can free up valuable time for you to focus on growth. The key is knowing your profit margins and understanding what areas make the most sense to outsource. If you’re unsure about where to start or how to calculate profit margins, consider seeking advice from a business coach. Kiama is home to many knowledgeable coaches who can provide tailored advice to suit your specific needs.Leverage Artificial Intelligence: Artificial Intelligence (AI) may sound intimidating, but it’s a powerful tool that can save your business both time and money. Whether you need help crafting a challenging email, brainstorming social media content, or generating copy for marketing materials, AI programs offer cost-effective solutions. With many free and affordable options available, AI can provide quality results quickly, allowing you to focus on other aspects of your business.Prioritise self-care: Amidst the hustle of managing business pressures, it’s easy to lose sight of what truly matters - your well-being. Self-care isn’t just a luxury; it’s a necessity for long-term productivity and success. Setting personal boundaries is critical. Schedule time for activities that make you happy, whether it’s a swim at the beach, enjoying a coffee at your favourite café, working out, or simply unwinding with Netflix. Make sure to block off "you" time in your calendar, just as you would for business meetings, to ensure it actually happens.In conclusion, running a successful business is a multifaceted journey that demands strategic focus, financial discipline, operational excellence, and a deep understanding of people and marketing. As we've explored in this series, the key to thriving in today's competitive environment lies in balancing these elements while adapting to the evolving pressures of the marketplace. Whether you're refining your systems, embracing new technologies, or focusing on self-care, each step you take brings you closer to long-term success. Remember, the most resilient businesses are those that are proactive, continually learning, and always ready to innovate. Stay focused, stay flexible, and your business will continue to grow, no matter the challenges ahead.

In our coastal community, the desire to maintain our rolling green hills and open rural landscapes is strong. With more people visiting farms, exploring local food sources, and enjoying farm stays, there’s a renewed interest in agriculture. But to truly support and preserve these landscapes, it’s essential for our community to understand the difference between a commercial farming operation and the more curated, small-scale experiences found at local farm stays that include animal nurseries.A true farm operates as a commercial enterprise, and in our region, these farms are essential to the economy and food supply chain. Commercial farming isn’t simply about raising a few animals or growing small plots of vegetables—it’s a business focused on large-scale production, managing resources efficiently, and navigating challenges from market shifts to environmental pressures. Dairy, livestock, and crop farms are vital contributors to local food systems, and they require extensive planning, investment, and business acumen to remain viable.In contrast, the charming animal nurseries, and small farm stays that many people visit offer a valuable, engaging experience but are a far cry from the daily reality of a commercial farm. Visitors might collect eggs, pick fruit, or pet animals, leaving with fond memories but often an idealised view of what farming entails. These experiences can unintentionally perpetuate an “Old McDonald’s farm” perception, which overlooks the advanced technology, labour, and logistics involved in true farming operations.Understanding the complexity of real farming is critical for anyone who values the preservation of our coastal rural landscapes. Commercial farms are constantly balancing productivity with sustainable practices to maintain soil health, manage water resources, and care for livestock on a large scale. These efforts contribute directly to the beauty of our region, keeping pastures and landscapes thriving rather than turning them over to development. Without viable commercial farms, our treasured landscapes could face fragmentation or repurposing, losing the agricultural character that makes them so unique.In a community that prizes its rural charm and agricultural heritage, it’s important to recognise that supporting local farms means more than enjoying farm stays or animal encounters. It means understanding the scale, expertise, and dedication required to run a commercial farm sustainably. Our farmers are not only producing food but are also caretakers of the landscape, actively managing it to preserve the beauty and productivity that we all enjoy.As we seek to maintain our region’s green spaces, let’s also deepen our appreciation for the true commercial farming operations that sustain them. By recognising the work, investment, and business savvy required to keep these farms viable, we can better support the agricultural enterprises that keep our community’s rural identity and open landscapes alive.

Local MP Gareth Ward has officially presented the Business Conservation Champion Award to Crooked River Winery in Gerringong, celebrating their outstanding achievements in sustainability and environmental conservation.Joining the winery’s Managing Director Roger Lloyd and Sustainability Manager Dr. Joel Walsh, Mr. Ward praised the team’s dedication to biodiversity, environmental tourism, and landfill reduction efforts.“I’m thrilled to recognise Crooked River Winery’s commitment to environmental sustainability,” Mr. Ward stated. “Their work in reducing landfill and boosting biodiversity is essential for our region's future.”Mr. Lloyd expressed his gratitude: “It’s wonderful to receive this acknowledgment from our local Member. This award highlights the significance of the conservation work we’re doing here.”Crooked River Winery's Key Achievements:- Land for Wildlife Certification- Partnerships with Landcare Illawarra, WIRES, and Gerringong Lions Club- A 10-hectare biodiversity area to protect the Illawarra-Shoalhaven Subtropical Rainforest community- Nature Walk Tour with Landcare Illawarra for environmental tourism- Planting 2000-2500 trees through NSW Local Land Services- Transition to 100% carbon-offset energy and onsite solar power for winery operations- Sponsorship of Gerringong Surf Club- Enhanced waste management to minimize landfill- Improved sustainability reporting“Crooked River Winery has become an industry leader in conservation, setting a high standard for local tourism and hospitality businesses in our area,” Mr. Ward concluded.

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on six critical success factors. After exploring Strategic Focus, Finances, Operations, and People, we now turn our attention to one of the most vital elements: marketing.Branding: setting the foundationYour brand is more than just a logo - it's the essence of your business. It builds trust, sets you apart from competitors, and shapes how customers perceive you. Before jumping into creating a website, take the time to carefully craft your brand. Branding is a science, involving the thoughtful selection of colours, fonts, and images that capture your identity. Consulting an expert at the startup stage can be a smart investment, helping you get it right from the start. And if your brand needs a refresh down the line, a rebranding exercise can breathe new life into your business.Website optimisation: your digital storefrontIn today’s digital age, your website often acts as the core of your operations, particularly if you don’t have a physical store. It's how potential customers discover your products or services and how they make purchases. Make sure your brand’s value proposition is clearly stated on your homepage so that first-time visitors instantly understand what you offer.If your website isn't performing well, consider updating to a more responsive, user-friendly design. Keep it clean and simple - avoid cluttering the space with too many colours, banner ads, or pop-ups. Focus on proper search engine optimisation (SEO) to improve visibility, and use high-quality, professional photos rather than relying on generic stock images.SEO and Google Business: a path to visibilityMeg Storey, a professional marketer based in Kiama, emphasises the importance of SEO and Google Business in a successful marketing strategy. “One of the best things you can do is ensure your Google Business profile is fully optimised and regularly updated - it’s free, so use it to your advantage,” she advises. “SEO, while complex, is a worthwhile investment. It may take around six months to see results, but ranking in the top three organically can significantly boost leads.”Google and Meta Ads: targeted marketingAccording to Meg Storey, Google Ads and Meta Ads are powerful tools for reaching your audience. "Meta is great for building brand awareness, while Google Ads are more effective for generating targeted leads," she explains. However, Storey warns, “Be strategic - if you don’t research your audience or test and trial your ads properly, you could waste a lot of money. For local service-based businesses, Google Ads often provide a better return on investment than Meta.”Email marketing automation: engaging with leadsEmail marketing automation is an effective way to follow up with new leads and keep your audience engaged. Most CRMs can be set up to do this., so that regular, personalised emails can help nurture customer relationships and drive conversions. Just be sure to segment your audience for more tailored messaging.Staying ahead of marketing trendsMarketing is constantly evolving, and keeping up with trends can be time consuming. If marketing isn’t your area of expertise, it might be wise to hire professionals to handle this critical aspect. Storey also highlights the need to adapt content for different platforms, for instance, “Did you know that long-form video is currently popular, or that reposting Instagram content on TikTok isn’t advisable because the platforms cater to different audiences?”Social media: keeping your business in the spotlightMaintaining an active presence on social media helps keep your business top of mind for customers and strengthens your connections with colleagues. To maximise your social media efforts, develop a clear strategy tailored to your audience’s needs. Use scheduling tools to plan posts in advance and feature unique, behind-the-scenes photos of your team and operations. Authentic content performs better than stock images or overly polished videos.A worthwhile economy tip from Meg Storey: “While Instagram and TikTok may target different audiences, businesses should consider repurposing content, especially if they have limited budgets and time.”Embrace Data Analytics: measure to improveWithout data, you’re flying blind. Use web analytics, social media metrics, CRM data, and financial analytics to track your business performance. It's essential to know whether your marketing efforts are resonating with customers or if you’re spending more than you’re bringing in. In fact, 67% of small businesses spend over $10k annually on analytics - so ensure you’re seeing a positive return on this investment.

Newly sworn-in Kiama councillor Michael Cains is already climbing the ladder, this time all the way to royalty! Cains was invited by the Premier, in conjunction with the Royal Agricultural Society, to a special event at Parramatta Park on Tuesday, 22 October, where he had the honour of being introduced to Their Majesties King Charles and Queen Camilla during their current visit to Australia. He was able to spend a few minutes talking with Queen Camilla - pictured above. Michael expressed a fondness for the royals and thinks that King Charles is an interesting person and that that at the end of the day he is our current Head of State and King of Australia - our sovereign. Ultimately Cains thinks that Australia will be a republic at some stage but this occasion was about being caught up in the excitement of a royal visit. Adding a local flavour to the occasion, Cains presented some of his farm’s award-winning produce to the royals. The event showcased the heart and soul of Australia multiculturally and the regional and rural contributors in our country. "It is a great honour to serve our Pecora Dairy cheese to our Head of State, the King of Australia, and I can’t thank the Royal Agricultural Society enough for their ongoing support of rural and regional Australia," said Cains.Michael Cains talking with Queen Camilla with Minister for AgricultureTara Moriarty Pecora Dairy, founded in 2011 by Michael and his wife Cressida Cains, is an artisan sheep milk dairy and cheesery located on their 200-acre farm in Robertson, the Green Heart of the Southern Highlands. Known for their high-quality produce, Pecora Dairy has garnered significant success and remains a staple at the Kiama Farmers Market every Wednesday at Coronation Park.The Bugle congratulates Pecora Dairy on their good fortune and success.

The 2024 Country Press NSW conference was held in Dubbo this year, bringing together regional media representatives for another great event. The conference, which included the prestigious Awards of Excellence and the 124th Annual General Meeting (AGM), saw a record number of entries in the annual competition, with brand new categories introduced, including one for sports coverage photos, making the competition even more exciting for small newspapers.A distinguished panel of judges, including professional photographer Glenn Mickle, Australian advertising figure, Lianne Richards, communications lecturer, Victoria Erskine from Charles Sturt University, and Greg McFarland, recipient of the Fairfax Award for Editorial Excellence, evaluated the entries. The result was a high-calibre showcase of journalism, photography, and design, reflecting the importance of regional media.The Bugle was thrilled to receive two awards. We were runner-up for Best News Story with a piece that the judges described as “a great human-interest story that had judges captivated from the opening line. Reporter John Stapleton captured the essence of the dramatic scene and the humility of the hero in this lovely piece.” The Bugle also shared the runner-up position for Best Free Newspaper with the Hunter River Times. Judges praised both publications, stating, "Both Hunter River Times and The Bugle are excellent examples of free newspapers that provide a well-rounded reading experience and a valuable service to their communities." In particular, the judges noted, “The Bugle stands out for its engaging content and high-quality visuals, particularly with its focus on natural wonders and community events. The inclusion of competitions and interactive elements further engages readers.” We couldn't be more thankful for this recognition!The conference schedule featured a dynamic lineup of speakers, starting with a warm welcome from Lucie Peart, President of Country Press NSW. Herb Smith from Dreamtime Tukka shared his inspiring journey of building a successful bush foods industry in the Central West, followed by Sonja Heydeman of Melbourne Business School, who gave an exciting presentation on the Digital News Academy.Attendees also heard from Tony O’Regan of InfoApp, who discussed his innovative news app, already a success with several regional papers, including The Bugle. Other speakers included Landcare champion Pip Job, who shared her story of leadership in rural sectors, and Steve Musico, who delivered a practical workshop on building relationships in business, offering invaluable insights for both staff and newspaper owners.The conference culminated in a Gala Awards Dinner at the Dubbo RSL Memorial Club Auditorium, where the 2024 Awards of Excellence were announced. With the theme of “Dub-Vegas,” attendees enjoyed a fun-filled evening, celebrating the achievements of regional media in true country style. Guests included NSW Minister for Agriculture & Western NSW, The Hon Tara Moriarty MLC, and Federal Member for Parkes, The Hon Mark Coulton MP.Belle, from The Bugle, receiving award from former Dubbo mayor Stephen LawrenceAs always, this conference was not just about recognition but also about encouraging connections, innovation, and growth in regional media. We left Dubbo feeling inspired and motivated to continue delivering the best possible content for our readers.

Veteran hotelier and restaurateur Steve Savic and Illawarra based business partners have acquired The Grand Hotel in Kiama and hope to transform it into a premier destination venue on the South Coast.The group hopes to transform the iconic Kiama pub into a must-visit hotspot, leaning on the town’s recent accolade as the state’s ‘Top Large Tourist Town’. “We want to restore it back to what it should be, which is a stunning heritage building. There are a lot of traditional operators down the South Coast, we want to establish The Grand as a destination in its own right,” Savic said.Locals have welcomed the transformation, with the facade recently refreshed in a coastal blue hue, drawing praise on social media.Savic says the team plans to embrace the coastal atmosphere with park bench seating and updated branding already in place to reflect Kiama’s laid-back charm.The new partners all have ties in the Illawarra, including Stan Crinis, owner of the popular Diggies cafes in Kiama and Wollongong.Savic is no stranger to successful hospitality ventures. He owns the Mittagong Pub and led the transformation of Robertson Public House & Kitchen, which has become a sought-after dining venue in the Southern Highlands. Robertson Public House received the Australian Hotel Association's Best Restaurant Award last year and is in the running for the same accolade this year.“We’re proud of that, we think we can build on the success of Robertson and deliver a product down here as well,” Savic says.The Grand Hotel’s new menu will debut in the coming weeks, helmed by a chef with experience in several Chef-Hatted restaurants.Savic and his partners acquired The Grand after it was put on the market last year for the first time in 20 years.

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on key factors that drive success. After exploring Strategic Focus, Finances, and Operations, this segment delves into the ‘people’ aspects that underpin a thriving business.Building a Strong Team: A business's success hinges on the calibre and strength of its workforce, particularly in the early stages. It’s essential to find employees who are genuinely invested in the business’s growth, rather than those simply seeking a pay cheque. For example, working at a startup requires a unique mindset, where individuals not only contribute but also witness the company’s development firsthand. Even if your business is established, look for candidates who embrace this opportunity.Beyond qualifications and experience, passion is key. Consider how invested candidates are in their field - did they research your business before the interview? Do they speak with enthusiasm about their prior experiences?To streamline recruitment and filter high-quality candidates, create job application forms with customised questions instead of accepting generic cover letters. This approach helps identify serious applicants while reducing the influx of irrelevant resumes. Tailor questions to the role - if you're hiring a sales manager, ask them to describe a successful initiative they've led; for a marketer, request a 300-word description of their most successful campaign.Fostering a mentally healthy workplace: As an employer, it's your responsibility to create a mentally healthy workplace where employees feel safe and free from harassment. Ensure you're aware of the tools and resources available to support mental health, including free training and coaching through the NSW government’s website. Completing a Workplace Wellbeing Assessment can provide valuable insights into how your business can improve mental health outcomes. Prioritising the most important people: your customers: Customer satisfaction is the ultimate measure of business success. The ability to delight your customers - so much so that they choose you over competitors, return for repeat purchases, and recommend you to others - is crucial for growth and profitability.Small businesses are well-positioned to offer personalised service. Simple gestures like handwritten ‘thank you’ notes, including small gifts with purchases, or offering freebies in exchange for reviews can make a lasting impression.Delivering outstanding customer service: Excellent customer service is personalised, timely, and friendly. Equip your team with templates and scripts for handling common queries to ensure professional, efficient responses. It's also vital to ensure that the tone you use in communications aligns with your brand voice - whether casual and conversational or more formal.To enhance the customer experience, offer multiple channels for communication, such as social media, messaging apps, email, or phone. In many industries, especially retail, businesses compete not just on products but on the overall customer experience. Make it easy for customers to connect with a real person, and ensure your business remains approachable and transparent.If delays occur, such as with custom orders, keep customers informed at every step. Managing expectations is key - your small business may not offer 24/7 support or rapid turnarounds, but by delivering consistently high-quality products and providing personalized service, you can foster strong customer relationships.When complaints arise, practice active listening, understand the root of the issue, and offer meaningful resolutions. Great customer service can significantly increase the lifetime value of your customers, with research revealing that 86% of consumers stating that a positive experience can turn them from one-time buyers into loyal patrons. Here is a link to a website that provides key statistics and ideas about customer service.While scalability may be limited, small businesses have the advantage of offering a personal touch and prioritising customer care. By consistently meeting or exceeding customer expectations, you can set your business apart in a competitive landscape.