As NSW councils face growing calls for transparency and accountability, former Kiama Councillor Karen Renkema-Lang has urged reforms that extend beyond councillor conduct to include all council officials, including senior staff. Her submission to the NSW Office of Local Government’s review of the Councillor Conduct Framework highlights that misconduct isn’t confined to elected officials.

This call for greater accountability aligns with recent upheaval at Shoalhaven Council. Shoalhaven City Council CEO Robyn Stevens recently resigned amid reported conflicts with Mayor Patricia White and other councillors. Stevens’ resignation, allegedly following pressure from council members, may trigger further high-level resignations and raised serious concerns about workplace culture and accountability among council leadership.

Renkema-Lang argues that the NSW Government’s review should not be limited to councillor conduct. “It’s not just councillors who behave badly,” she stated. “An internet search reveals many instances of senior Council staff acting inappropriately or engaging in corrupt conduct, even fraud. The scope of the review needs to cover complaint management for all council officials to ensure it is managed consistently and holistically.”

Renkema-Lang’s perspective resonates with experiences at Shoalhaven. Former Shoalhaven Councillor Professor Tonia Gray recently spoke about the challenges of speaking out within a culture that she described as “toxic” and intimidating. Her presentation at the Berry Ignite Festival highlighted incidents of online harassment and defamation threats used to silence dissenting voices, illustrating the persistent issues council officials face in such environments.

According to reports Stevens’ departure from Shoalhaven Council followed a tense “ambush” meeting with Mayor White and other councillors regarding her employment. This action brought into focus the power dynamics in councils, where senior staff can face termination without grounds, resulting in costly severance payouts and a disrupted work environment.

The Shoalhaven situation reflects Renkema-Lang’s concerns about unchecked power within council structures. She warned against the proposed expansion of mayoral powers, which would allow mayors to expel councillors from meetings and impose financial penalties. "Giving mayors this authority creates a largely unchecked avenue for abuse,” Renkema-Lang cautioned, noting that mayors already wield considerable influence over council operations.

The experiences of Renkema-Lang, Gray, and Stevens suggest that the issues go beyond councillor behaviour, pointing to a broader cultural problem within local councils. Gray, in her Berry Ignite presentation, described the “blood sport” nature of council politics and the weaponisation of defamation threats, which often isolate or intimidate those who speak up.

Both Kiama and Shoalhaven examples underscore Renkema-Lang’s push for reform that includes Safework NSW standards and fraud prevention policies as benchmarks for council conduct. She proposes a unified framework that holds all council officials accountable and supports the proposal to replace private investigators with independent committees for more objective oversight. As a further measure of transparency, she advocates for public access to councillor briefing sessions rather than banning them outright.

As Shoalhaven seeks stability after Stevens’ resignation, it serves as a reminder that transparency, oversight, and consistent standards are essential in rebuilding public trust. Renkema-Lang’s recommendations and the lessons from Shoalhaven offer NSW councils an opportunity to create a more resilient, accountable local government framework.

In Renkema-Lang’s words, “If we want real accountability in our councils, we need councillors and council officials alike to demonstrate higher standards of integrity and better behaviour.” Shoalhaven’s recent challenges and insights from advocates like Renkema-Lang and Gray suggest a broader, more inclusive approach to governance reform is crucial for councils to truly serve their communities.