By Lesley Berry Guest speaker Leanne Stewart from Rose Valley Farm was warmly thanked by member Diane, who presented her with a beautiful bunch of handpicked roses from her garden. Leanne shared her expertise in creating floral arrangements, showcasing the stunning native flowers she grows on the farm. She generously donated one of her arrangements as a lucky door prize, which was won by Roger.Guest speaker Leanne Stewart from Rose Valley Farm was thanked by member DianeClub member Marilyn kindly brought along her handmade quilts and runners to the meeting. She spoke about the countless hours and love poured into each patch, and proudly mentioned displaying one of her patchwork pieces at Darling Harbour, where it won a prize.Jan and Dennis enjoyed a morning matinee at the Shoalhaven Entertainment Centre, featuring the Royal Navy Band playing music from stage and screen. This was followed by lunch at the North Nowra Tavern.Marilyn a member of our club was kind enough to bring along her hand made Quilts and runners to the meetingOther outings enjoyed by our club this month included a day trip to Bundeena, attending the Nowra Players' production of *Steel Magnolias*, and participating in Probus club liaison activities such as bowls and croquet.If you'd like to join us for a meeting and take part in the fun, fellowship, outings, and lunch, held on the third Wednesday of each month, please contact us:  Email: [email protected]  Secretary Jackie Woollcott - 0401 194 408

Veteran hotelier and restaurateur Steve Savic and Illawarra based business partners have acquired The Grand Hotel in Kiama and hope to transform it into a premier destination venue on the South Coast.The group hopes to transform the iconic Kiama pub into a must-visit hotspot, leaning on the town’s recent accolade as the state’s ‘Top Large Tourist Town’. “We want to restore it back to what it should be, which is a stunning heritage building. There are a lot of traditional operators down the South Coast, we want to establish The Grand as a destination in its own right,” Savic said.Locals have welcomed the transformation, with the facade recently refreshed in a coastal blue hue, drawing praise on social media.Savic says the team plans to embrace the coastal atmosphere with park bench seating and updated branding already in place to reflect Kiama’s laid-back charm.The new partners all have ties in the Illawarra, including Stan Crinis, owner of the popular Diggies cafes in Kiama and Wollongong.Savic is no stranger to successful hospitality ventures. He owns the Mittagong Pub and led the transformation of Robertson Public House & Kitchen, which has become a sought-after dining venue in the Southern Highlands. Robertson Public House received the Australian Hotel Association's Best Restaurant Award last year and is in the running for the same accolade this year.“We’re proud of that, we think we can build on the success of Robertson and deliver a product down here as well,” Savic says.The Grand Hotel’s new menu will debut in the coming weeks, helmed by a chef with experience in several Chef-Hatted restaurants.Savic and his partners acquired The Grand after it was put on the market last year for the first time in 20 years.

David Finlay is a self-confessed creature of the night. While most people are tucked up on the lounge in front of the television, the Kiama scientist and photographer watches one of the greatest shows on Earth. Mother Nature lighting up.From glow worms in Helensburgh’s old railway tunnel to bioluminescence in Kiama Harbour, fireflies at Macquarie Pass or ghost mushrooms in suburban front yards, David captures it all on camera while the rest of us “nest”.Helensburgh Glow Worm Tunnels are open again“Once the sun goes down, people have dinner and sit and watch TV,” says David. “Humans have this tendency to nest at night. But from a really young age I was out in the backyard lying on a blanket looking at stars. That interest in science and astronomy just worked its way into my adult life.”Born in Orange, and an industrial chemist by trade, David first saw bioluminescence — living organisms that emit light — flashing in the waves at North Beach when he moved to Wollongong from the bush. It sparked a life-long fascination with all things that glow in the dark.Colloquially known as seas sparkles, bioluminescence presents as pink algae during the day. But at night, when the algae-filled water is agitated, it lights up like a Christmas tree and the waves appear to sparkle. Protected bays and harbours are the best places for sea sparkles and Jervis Bay is the second most prevalent place in Australia to see it (after Tasmania’s Derwent River). Recently Kiama Harbour hosted a bioluminescence bloom and David was there with his camera to capture it, but to also offer advice to those witnessing the rare phenomenon.Bioluminescence lights up the waves“If bio is in the water we ask people not to throw rocks in to agitate it and make it sparkle,” he says. “When people throw rocks, they’re actually disturbing the marine environment and potentially ruining habitats on the ocean floor. The best thing to do is actually walk through or put your hands through it.”Sea sparkles are just one of the four types of bioluminescence that live on the South Coast. The others include fireflies, glow worms (native only to Australia and New Zealand) and ghost mushrooms. “This region has the perfect ecosystem for bioluminescence,” says David. “From where I live in Kiama I’m only a short drive away from all four forms. I can see sea sparkles in Kiama Harbour, a glow worm colony in Helensburgh, fireflies at Macquarie Pass and ghost fungi in Kiama front yards. We have amazing access to these things right here, but it can be quite difficult sometimes for people to find them, to know what they're looking at.” Fireflies at Cascade Falls, Macquarie PassDavid has been chasing things that light up in the night for so many years that he has all the tips and tricks needed to spot them, and he’s more than happy to share his knowledge.Last year he offered firefly tours at the base of Macquarie Pass and was blown away by the community’s response, with thousands of people expressing an interest. David’s idea for a “free walk and talk to educate people about fireflies and the environment” became a fully-fledged business venture requiring a National Parks eco pass and public liability insurance. He also had to limit group numbers to protect the environment and sessions booked out almost as quickly as a Taylor Swift concert. David quickly realised that “people want to experience these things for themselves, there is an interest out there”.“The more people that you can teach how to enjoy being in nature, while also preserving it, the better we all are,” says David who widely shares information and images of spectacular events like watching fireflies, glow worms, bioluminesce and ghost fungi on his Instagram page. Next year, if conditions are favourable, David is looking to offer Ghostbusting tours where people can sign up to join him on a guided ghost fungi tour.Ghost mushrooms glow in the darkIn the meantime you can follow David’s Instagram page @davefinlaydigital and stay updated with Bioluminescence Australia to see all the best that Mother Nature has to offer.

The Kiama International Seaside (KISS) Arts Festival is coming back to Black Beach over October 25-27.“With a lineup of performers reminiscent of the pre covid KISS and the biggest ever KISS adults-only Cabaret, 2024’s KISS is on and banging. The organisers promise you the best, the most hilarious and the most ‘get involved’ festival fun this state has to offer. All right here in our gorgeous town of Kiama,” says organiser Tamara Campbell. KISS is a celebration of street theatre, circus, comedy and entertainment in one location. A blend of international acts, local talent and unique performances will be on offer for all ages to enjoy. The three-day-event kicks off on Friday 25 October with the first of two adults-only cabarets in the Kazador tent. Saturday 26 will see street theatre performances who will “blow your little socks off and intimate tent shows that will leave you oohing and aahing, so many changes to get involved you’ll feel like the star of the show,” Campbell continued. KISS is a free event for all ages to attend. Artists will pass the hat, so make sure to pack some cash and bring your card to support performers. The opportunities to take part are another thing that sets KISS apart from your average festival. Build a raft, have your say at the Unity project, flex your comedy muscle in stand up for kids, make a lantern and play along to be part of the fun. Don’t forget to get your tickets to the unforgettable and unexplainable delight of the KISS Arts Fest adults only cabaret. You don’t want to miss it, because everyone will be talking about it, but no one will know how to explain it.Check out the program here:

Motorist, cyclist, and pedestrian safety were key priorities with the recent speed reductions along Jamberoo Road and Riverside Drive, effective late September. They are crucial considerations, however, wildlife safety hasn’t been a part of the speed zoning discussion for a long time, says Dr. Colin Salter from the Wildlife Information Rescue and Education Service, or WIRES.Dr. Salter believes the research into reduced speed limits and human safety, which translates to wildlife safety, has been done, it’s about getting the government on board. “The work has been done to inform the public and build up the social licence to make it an acceptable decision from government.”Riverside Drive in Minnamurra has adopted a 60 km/h limit, lowered from 80 km/h between Fig Hill Lane and Federal Street, a decision made by Transport for NSW. Last week, a WIRES volunteer responded to an incident on Riverside Drive, where a mother duck was hit by a car, her ducklings unharmed. On social media, residents commented on the incident, calling for others to exercise caution when driving, especially with spring bringing increased animal activity. Research collated by the Department of Planning, Industry & Environment shows the likelihood of a vehicle colliding with an animal increased with vehicle speeds over 60 km/h due to slower driver reaction time. The report noted that even small reductions in vehicle speeds can reduce the incidence of wildlife vehicle strikes. In September, Minister for Roads, John Graham, raised the issue in Parliament, asking for wildlife to be factored into speed zoning decisions in the state. A decision that has yet to come into effect. “There is an implicit recognition that the community cares about wildlife and wildlife needs to be considered in speed determinations,” Dr. Salter said. Speed reductions along Jamberoo Road and Riverside Drive whilst welcomed by the animal rescue and rehabilitation group as it will inadvertently benefit wildlife, still “had a focus on pedestrians and cyclists.”Dusk and dawn are peak times for macropods like kangaroos and wallabies, with one in every 41 crashes resulting in injury or death involving a vehicle hitting an animal. Concerns about wildlife safety along Jamberoo Mountain Road have been raised before. The road was closed for over a year due to storm damage and animals ‘moved in’ due to the lack of traffic. Locals took it upon themselves to paint their own signs, urging drivers to slow down once the road reopened.State MP Gareth Ward initiated a petition to reverse the changes based on constituent feedback. Ward argues that lowering the speed limit won’t deter reckless drivers, advocating instead for road maintenance and increased police presence to enhance safety.He says his involvement in highway upgrades, including Albion Park to Berry and Gerringong included plans to reduce impacts on native wildlife.“As a result of my advocacy, these projects included everything from shelter boxes to animal crossings, not to mention a very significant investment in rebuilding native habitat.”Key concerns from residents who oppose the speed reduction include travel times, congestion and concerns that the new limits will increase locals being fined. Ward has stated the speed limit will not reduce wildlife and road accidents. “Any loss of native wildlife is tragic; however lowering the speed limit from 80 to 60 will not change any impact on native animal welfare as a result of road trauma.”You can share your concerns about speed limits by using the Transport for NSW Have Your Say feedback form.

Young people in Kiama and surrounding areas will now have access to in-person free mental health care and support with the opening of a headspace clinic.The facility opened its doors in August with a launch celebration taking place in Coronation Park on Tuesday 15 October. Assistant Minister for Mental Health and Suicide Prevention, Emma McBride and Federal Member for Gilmore Fiona Phillips joined headspace staff and youth groups and community members to celebrate the launch of headspace Kiama. headspace Kiama is one of 89 regional clinics across the country. Member for Gilmore, Fiona Phillips said a youth mental health support service was crucial for the town.Online or phone support is available at www.headspace.org.au or by phoning 1800 650 890.

Landcare Illawarra will host the 2024 Picnic for Nature at Bombo Headland on October 19, aiming to educate the community about their vital restoration efforts in this local hotspot.The day will include a beautiful picnic lunch, an optional swim or snorkel at Boneyard and a guided walk from Bombo Headland Landcare group member, and horticulturist, Carl Glaister with founding member Bob King.“We’ll share the history of our sites, showcase various paintings created by high school students over the years, and discuss the 38 years of work we’ve dedicated to restoring Bombo Headland,” says Glaister.Participants in the walk will also be invited to take part in the famous Aussie Bird Count. Glaister highlights the resurgence of birdlife and other wildlife at the headland since restoration began.“It’s incredible how many birds have started to use and live on the headland since we started restoring. On top of this, just yesterday we saw a long neck turtle on site which is amazing. There are also swamp wallabies and sea eagles and ospreys that regularly hunt and perch in the trees on site, not to mention all the reptiles,” says Glaister.“We want people to enjoy the sight and to see how you can transform a barren quarried headland into something that is really rich in life again.”Glaister emphasises the importance of community engagement with the land’s history. “It is first of all First Nations land. Europeans came along and really degraded the headland to extract the basalt and blue metal,” says Glaister.“To realise the history of that is important - how we’ve changed and degraded the landscape and how in more recent times we’ve really been trying to restore it. And if you don’t know the history of a place, then you won’t know how important it is to get involved in doing things like land and bush care.”The event is open to all, you can register on the website, with the walk starting at 12pm from Boneyard Beach and lasting until 4pm.“It’s one of the most beautiful places we have in Kiama. It’s a public space where you’ve got the most beautiful ocean bay and forest coming right to the edge of the water. There’s really no other headland like it. So, it’s just going to be a lovely day,” says Glaister.If you can’t make it, but want to get involved, reach out to Kiama Council or Landcare Illawarra.

Change was in the air on the night of October 15 as Councillor Cameron McDonald was elected Mayor, unopposed. Much of the previous scuttlebutt about multiple Councillors putting their hand up for the prized position had dissipated by the time his lone nomination came in – no doubt some deals were done to secure smooth passage and a functioning Council (at least for now!).  A little different for the Deputy Mayor with newcomer Councillor Melissa Matters pipping the incumbent Councillor Imogen Draisma for the position.  The ‘Community minded, business focused’ ticket of McDonald, Matters and Councillor Erica Warren continues to go from strength to strength, signifying that the change the community has been after for a number of years, is finally here.   Mayor McDonald was clearly nervous as he took up the mantle and his acceptance speech which spoke tackling ‘the challenges of today and tomorrow’ to make choices ‘that will shape the future of our community for many years to come’. The Bugle’s View is that the community should welcome this nervous energy, excitement, and levelheadedness. McDonald’s lack of a sense of entitlement was only matched by his rationality when he says the new Councillors do not take the community’s faith in them, for granted. For too long we have been beset by representatives who had no problem with introspection and self-entitlement, when they should have been focusing on what’s best for their community.  McDonald also spoke about Councillors assisting each other, a sentiment echoed by Deputy Matters who said she was ‘looking forward to cooperating and unity within Council’ as they ‘have a lot of big decisions to make’.  Out with the pettiness, dysfunction and legal claims at ten paces, in with collaboration, togetherness and a shared responsibility! We at The Bugle are just about ready to sit down, rejoice and sing Kumbaya! Of course, it’s early days for this brave new world – it is clear that there will be big decisions that will impact the community whether that be growth, rate rises or a change to services. But the Bugle’s View is that we are glad that our Council is being up front with us from the outset, and not seeking to blame the decisions of the previous Council, as has so often been the case.  So, congratulations to Mayor McDonald, Deputy Mayor Matters, and the other seven Councillors. The Bugle looks forward to seeing your positive impacts on our community, ensuring that big decisions have the entire community in mind, and working with you and the rest of Council staff to deliver the news – whether good or bad.

Search efforts look to bushland for missing mother Pauline Sowry over 30 years from the day of her disappearance.Pauline, also known by her married name Pauline Lawrence, was 49-years-old when she vanished in the northern suburbs of Wollongong in 1993.Information obtained by police directed the search to the bushland in the Illawarra escarpment in the southern suburb of Wollongong, Figtree last week. Strike Force Athena was set up in 2022 to re-examine the circumstances surrounding Pauline’s disappearance. Police issued an appeal for information about a potential vehicle Pauline may have been travelling in at the time she went missing. The car is described as a 'pristine' white 1968 Holden HK Kingswood sedan.Despite ongoing investigations and extensive searches, Pauline’s whereabouts remain unknown. A coronial inquest in 2008 found that Pauline had died, following an unconfirmed sighting in 1994. Pauline is survived by her son, Jason Lawrence, who says the ongoing search has brought renewed hope that his family may finally get answers and closure.“We’ve been robbed of not knowing my mother, I’ve been robbed of not seeing what I’ve become over the years, how strong I’ve been, my career, my children. I’ve been robbed of a mother and robbed of a grandmother to my children. I’ve been robbed of a normal life, I don’t wish it on anybody.”NSW Police have previously focused search efforts along the Illawarra Escarpment in Figtree and have offered a $500,000 reward for any information. Southern Region Assistant Commissioner Joe Cassar says NSW Police remain committed to finding out what happened to Pauline.“We don’t want to leave any stone unturned, this latest search is another step in trying to find crucial answers for Pauline’s family. Someone out there knows what happened to her and we believe this search could help unlock some vital information, as to where Pauline is.”

The first Kiama Triathlon, hosted by Elite Energy on October 13, was a huge success, drawing hundreds of competitors and visitors to the area. The event saw 458 athletes tackle the standard and sprint events, bringing a crowd of visitors to the area to watch the competition, providing a significant boost to local businesses and amenities.“There would have been around 800 out of towners if you include partners. So, the event finished around 10 and I’m betting there’s a good chance people were looking for coffee, breakfast or lunch afterward,” says Kiama Triathlon Club Vice President Geoff Besnard.23 members of the Kiama Triathlon Club (KTC) competed and many of those earned themselves a place on the podium. Other than competing, members of KTC and the local Kiama Run Club volunteered to ensure the event ran smoothly.Besnard says the feedback has all been positive, both locals and competitors praising the event. The biggest hit of the day? The swim leg in the Minnamurra River, the waters in pristine condition. “I’m yet to hear any negative feedback,” says Besnard. “Bike course worked very well. Due to the restricted traffic - no one complained about issues with cars. That river is the best place to swim, everybody raved about it. It’s crystal clear and the tide was helping everyone - so everyone was quite pleased.”Besnard says that he is hopeful the overwhelmingly positive feedback signals that the event could become an annual fixture for Kiama.“I suspect it will be back. I think it was enough of a success and the locals seemed to embrace it. People I’ve been talking to have said that everywhere they went there were people hanging over fences watching,” says Besnard.“There is nothing to suggest, as long as Council are on board, that it wouldn’t become an annual event going forward.”The Kiama Triathlon Club expressed their gratitude via Facebook, stating, “A big thanks to both KTC and Kiama Run Club members who volunteered to ensure the event ran seamlessly.”They also acknowledged the support from local residents in Minnamurra and Kiama Downs, many of whom set up outside their homes to cheer on the athletes. Special recognition was given to a group of innovative young boys who organised a home bake sale, with hopes that they made some worthwhile pocket money!

Half a century may have flown by, but last Saturday, October 12th, 60 former Kiama High School students reunited in what, for some, was once their old primary school classroom at The Sebel. Shona Kirchen, Jen Walker, Dianne Parkes, Philip SucklingIt felt as though we were transported back 50 years! While our appearances may have changed slightly (!), our friendships hadn't. We picked up right where we left off all those years ago. The old ex classroom was filled with lively chatter and laughter as we reminisced and caught up on each other's lives. Just like in the old days, we danced as we had in the school gym, even forming the ritual conga line when "Running Bear" played. Who said we were old?Merrilyn Groenwald, Bruce Lay, Annie O’Sullivan Richard Stomps Robert Willets, Tony Pearson, Kerrie SmilieLouise Jeffrey, Jenny Williams, & Carol Holz Don Beverly, Russell Oakes, Rodney Weekes, & Mick Cook Dianne Parkes, Shona Kirchen, Victoria Roberts, & Maxine MorphettRichard Flanagan Wayne Richardson Dianne Parkes Leanne Clark Joe Chittick Keith Ross Ingrid Holland Sue Ross Denise Duncan Glenda Chittick 

Towards the end of October, Breast Cancer Awareness Month, 300 breast cancer survivors and supporters from around Australia and New Zealand will descend on Hobart for this year’s Pink Paddle Power Regatta. This dragon boating event is organised by Dragons Abreast Australia and the local team, Dragons Abreast Hobart.Dragon boating may be a surprising fighter against Breast Cancer, but evidence supports its healing benefits. It used to be widely believed that women treated for breast cancer should avoid rigorous upper body exercise for fear of developing lymphoedema, a debilitating and chronic side effect of treatment. Dr Don McKenzie, a professor in the Department of Sports Medicine (Canada), challenged this theory in 1996.Dr McKenzie started with 24 female breast cancer volunteers ranging in age from 32 to 64. Dragon boating was chosen due to its strenuous and repetitive movements on the upper body. For three months, he taught and trained them in dragon boating, and at the end, none had lymphoedema.The women involved reported feeling fitter, healthier, and happier, finding a sense of regaining control over their lives. They realised the impact this could have for many survivors and kept paddling, naming their team ‘Abreast in a Boat’ and inviting others to join.Dragons Abreast Australia (DAA) was born in 1998. Through the hard work and drive of Michelle Hanton (OAM), a breast cancer survivor herself, ‘Pink Paddling’ began, and the organisation now has more than 1,100 members from around the country in 29 DAA group clubs and celebrated 25 years of advocacy in 2023.Annie Boulton, a member of DA Illawarra, was diagnosed with breast cancer just after she celebrated her 50th birthday. Like many diagnosed, she felt the heavy weight of such a life-changing diagnosis. After numerous rounds of chemotherapy and surgery, she retired early and moved to Kiama for a change of scenery.Annie found support and friendship through the Illawarra Breast Cancer Support Group, which led her to meet three of the founding members of Dragons Abreast Illawarra—Helen Bent, Catherine Holland, and Lesley Gal.Initially hesitant to join the dragon boating team, Annie said, “I told them that I was Irish, and we are not known to like swimming/water sports. I preferred land-based exercise.” The women persisted, and eventually, in October 2013, Annie relented, taking her first paddles on the water. “Since then, I haven’t looked back, and I cherish my time at the club and wherever it takes me.”In addition to being a paddler, Annie has become a sweep (steering the boat), a coach, and has paddled competitively and socially all over the world. “I have paddled 200m races to marathons. 26 miles up the Thames River, 55 km on the Ord River, 44 km on the Derwent, and 33 km on the Venice canals and around the Venetian islands.”Annie is thrilled to be the sole representative for the DA Illawarra in the upcoming ‘Pink Paddle Power Regatta’ in Hobart this year from October 25-27, run by Dragons Abreast Australia, connecting pink paddlers from all around Australia and New Zealand.Reflecting on her fight against Breast Cancer, Annie now focuses on enjoying what she has rather than what she doesn't have, appreciating the family and friends that show love and support, not looking too far ahead while planning opportunities to paddle PINK around the country and the world, and continuing to help other breast cancer survivors through her work with Dragons Abreast Australia.Illawarra Dragons Abreast currently has 35 members and trains at 8:15 am on Saturdays and Sundays, and at 5:00 pm on Mondays and Wednesdays alongside the Illawarra Dragon Boating Club at The Rowing Club in Warrawong. A ‘Pink Paddle’ is held on the first Saturday of every month, with the next one taking place on Saturday, 2nd November. If you're interested in joining, you can contact Annie on 0434 563 095.DAA is a not-for-profit. If you would like to donate or join a team, you can visit Dragons Abreast Australia.

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on key factors that drive success. After exploring Strategic Focus, Finances, and Operations, this segment delves into the ‘people’ aspects that underpin a thriving business.Building a Strong Team: A business's success hinges on the calibre and strength of its workforce, particularly in the early stages. It’s essential to find employees who are genuinely invested in the business’s growth, rather than those simply seeking a pay cheque. For example, working at a startup requires a unique mindset, where individuals not only contribute but also witness the company’s development firsthand. Even if your business is established, look for candidates who embrace this opportunity.Beyond qualifications and experience, passion is key. Consider how invested candidates are in their field - did they research your business before the interview? Do they speak with enthusiasm about their prior experiences?To streamline recruitment and filter high-quality candidates, create job application forms with customised questions instead of accepting generic cover letters. This approach helps identify serious applicants while reducing the influx of irrelevant resumes. Tailor questions to the role - if you're hiring a sales manager, ask them to describe a successful initiative they've led; for a marketer, request a 300-word description of their most successful campaign.Fostering a mentally healthy workplace: As an employer, it's your responsibility to create a mentally healthy workplace where employees feel safe and free from harassment. Ensure you're aware of the tools and resources available to support mental health, including free training and coaching through the NSW government’s website. Completing a Workplace Wellbeing Assessment can provide valuable insights into how your business can improve mental health outcomes. Prioritising the most important people: your customers: Customer satisfaction is the ultimate measure of business success. The ability to delight your customers - so much so that they choose you over competitors, return for repeat purchases, and recommend you to others - is crucial for growth and profitability.Small businesses are well-positioned to offer personalised service. Simple gestures like handwritten ‘thank you’ notes, including small gifts with purchases, or offering freebies in exchange for reviews can make a lasting impression.Delivering outstanding customer service: Excellent customer service is personalised, timely, and friendly. Equip your team with templates and scripts for handling common queries to ensure professional, efficient responses. It's also vital to ensure that the tone you use in communications aligns with your brand voice - whether casual and conversational or more formal.To enhance the customer experience, offer multiple channels for communication, such as social media, messaging apps, email, or phone. In many industries, especially retail, businesses compete not just on products but on the overall customer experience. Make it easy for customers to connect with a real person, and ensure your business remains approachable and transparent.If delays occur, such as with custom orders, keep customers informed at every step. Managing expectations is key - your small business may not offer 24/7 support or rapid turnarounds, but by delivering consistently high-quality products and providing personalized service, you can foster strong customer relationships.When complaints arise, practice active listening, understand the root of the issue, and offer meaningful resolutions. Great customer service can significantly increase the lifetime value of your customers, with research revealing that 86% of consumers stating that a positive experience can turn them from one-time buyers into loyal patrons. Here is a link to a website that provides key statistics and ideas about customer service.While scalability may be limited, small businesses have the advantage of offering a personal touch and prioritising customer care. By consistently meeting or exceeding customer expectations, you can set your business apart in a competitive landscape.

Kiama Council members have elected Councillor Cameron McDonald as the new Mayor tonight, following a unanimous vote among councillors, with only one written nomination put forward. McDonald succeeds outgoing Mayor Councillor Neil Reilly, who recently retired after 16 years of service on Council. Cr McDonald will be serving his first term as a Councillor and Mayor, and will be focusing on restabilising finances, open and transparent communication and strengthening local employment and businesses. “The future beckons,” Cr McDonald said in his first address as mayor-elect. “We have difficult moments and questions ahead that cannot go unanswered. It’s time for us to come together.”“I found solace in the fact that we all share a commonality, a great love for the place in which we live.”His election comes at a time when the council faces a range of challenges, including increased demand for housing, returning Council to an operational surplus and responding to the NSW Government Performance Improvement Order. “We don’t take this faith in us for granted. There will be choices made in this term of Council that will shape the future of our community for many years to come. We’re up for that task,” Mayor McDonald said.As the former President of the Kiama District and Business Chamber, Cr McDonald is expected to bring his experience in operating a successful business to the table. The council also elected Cr Melissa Matters as the Deputy Mayor. “It’s time for a change, I think the community are looking forward to a change in the Council,” Cr Matters said. Outgoing Mayor Neil Reilly shared advice with his successor, telling him to stay off social media.“Pay little or no attention to social media. I've found over the years that three or four people will seem like a giant crowd on social media.”“You have to be very disciplined about making decisions. Those decisions have to be made, and sometimes they have to be made with not all the information that is possible to have, but they still have to be made. Beyond that, good luck,” Reilly added.Cr Imogen Draisma was also nominated for Deputy Mayor, with Crs Matt Brown and Stuart Larkins voting in her favour.All councillors were officially sworn in on Monday, 14 October, with Council CEO Jane Stroud offering her congratulations. “I offer my sincere congratulations to all the elected Councillors and thank everyone who ran in the local elections. I look forward to working alongside you all throughout the next term of Council.”

The offshore wind farm planned for the Illawarra takes a turn as major developers Equinor and Oceanex choose not to bid for a licence in the $10 billion project.Norwegian oil and gas giant, Equinor, has announced its decision to abandon plans for the 2.9 gigawatt project off the coast of the Illawarra."Equinor decided not to submit a feasibility licence application for the Illawarra offshore wind zone," a spokesperson for the company confirmed.The decision comes as part of an ongoing review of the company's early-stage investments."We carefully evaluated risk factors currently affecting the global industry and conducted project-specific and site-specific assessments."Equinor and Oceanex have secured a provisional feasibility licence for the Hunter offshore wind zone, which extends from Norah Head to Port Stephens. They will now focus their efforts on this region, with the project expected to generate enough energy to power 1.2 million homes.Amanda de Lore, Vice President of anti-offshore wind farm group Responsible Future, welcomed the developers' exit from the Illawarra project.“We would welcome the opportunity to discuss viable alternatives for the Illawarra with the Minister [Bowen] and re-engage with the community so we can start to heal” says de Lore. In a press conference today, Energy Minister Chris Bowen has quashed any suspicions that the government should readdress the size of the zone to attract larger developers.“The suggestion that there are no applications for the Illawarra zone is utterly wrong,” Bowen says, “There are six zones around Australia, not every proponent has to apply for every zone.”Former Liberal MP for Bega, Andrew Constance, commented on the decision, criticising the current government. "The decision of Equinor and Oceanex to walk away is embarrassing for the Albanese Government, who have achieved nothing other than dividing our community again."Member for Gilmore, Fiona Phillips has hit back at Constance’s claims and has stated the project remains on track.“I really wish Andrew Constance and Responsible Future Illawarra would stop with the misinformation and negativity.”With feasibility licence applications now closed, construction in the offshore wind area can only proceed once developers receive environmental and management plan approvals, in line with relevant legislation.

The annual Opera in the Valley returns on Saturday, 2nd November at the Jamberoo School of Arts. An esteemed local event, the production features not only world-class performances but also a delectable spread of canapés and cakes provided by the dedicated ladies of the CWA. It’s a wonderful event not to be missed. For tickets, contact Elders Real Estate in Jamberoo—hopefully, there are still some available!This year, maestro Glenn Amer has assembled an outstanding lineup, including newcomers Catherine Bouchier (soprano) and Gennardi Dubinski (baritone), alongside returning performers Michaela Leisk (mezzo-soprano) and Matthew Reardon (tenor). Leisk, who sang soprano in last year’s event, is set to showcase her versatility once again.Catherine Bouchier, an Australian soprano, graduated from the Sydney Conservatorium of Music with a Bachelor of Music and Diploma of Opera. She has performed extensively across the UK, France, and Switzerland, with standout roles including Micaela in Carmen, Desdemona in Otello, and Leonora in Il Traviata. Recently, she appeared in Opera Australia’s Petit La Bohème as Mimi, and The Love for Three Oranges as Nicoletta.Michaela Leisk holds a Bachelor of Music with Honours in vocal performance from the Royal College of Music, London. Her diverse roles include Calisto in Daphnis and Chloe with Pacific Opera and Rose Pickles in Cloudstreet. Leisk also toured with The Phantom of the Opera and sang with the renowned 7 Sopranos. Last year’s audience was left in awe by her performance at Opera in the Valley.Matthew Reardon is a graduate of WAAPA and The Dame Nellie Melba Opera Trust Program. He has studied under legendary mezzo-soprano Marilyn Horne in California and completed a Master’s of Opera at the Wales International Academy of Voice. His notable performances include Pinkerton in Madame Butterfly, Don José in Carmen, and a debut in Pecan Summer, Australia’s first Indigenous opera. Recently, Reardon performed the tenor solo in The Verdi Requiem at the Adelaide Festival.Gennardi Dubinski, born in Russia, was a soloist with the State Theatre of Operetta and Moscow State Concert. Since moving to Australia, Dubinski has added numerous credits to his name, including roles with Opera Queensland and Opera Australia. His repertoire includes Sarastro in The Magic Flute, Ramfis in Aida, and Bartolo in Le Nozze di Figaro.As a fan of last year’s event, I’m eagerly awaiting this year’s Opera in the Valley. Don’t miss your chance to enjoy an unforgettable night of music and community. See you there! 

Every 11 years, the sun goes through a cycle of activity, which greatly influences the visibility and intensity of auroras. We are currently in Solar Cycle 25, and it is predicted to peak between now and 2025. This peak period, known as the solar maximum, brings with it heightened chances of witnessing stunning auroras like the Aurora Borealis. During these peaks, the sun experiences increased solar flares and coronal mass ejections, which cause the particles to interact more dramatically with Earth's magnetic field, producing more vibrant and frequent auroras. The good news for aurora enthusiasts is that this solar maximum is predicted to be a "moderate" one, meaning it will last longer than shorter, more intense cycles. Experts anticipate that prime aurora-watching conditions will extend for several years beyond the peak—likely into 2028. So, even if you miss the peak of the solar maximum, the next few years are still a perfect window to plan an aurora sighting trip. The next two northern winter seasons (2024-2025 and 2025-2026) will be ideal for the best chances of seeing the Northern Lights, as the long nights and high solar activity coincide. Top viewing locations include regions in the Arctic Circle like Norway, Sweden, Finland, Iceland, and parts of Canada and Alaska. Therefore, this is an optimal time to plan your aurora-chasing trip, as the next few years are set to deliver some of the best displays in decades. If you're keen to catch nature's most captivating light show, now is the time to start preparing your journey to the northern skies. The team at Travel Focus Group are experts in planning journeys to help maximise your chances of witnessing this extraordinary natural phenomenon.

On October 13, Kiama’s Ali Day won his tenth Shaw and Partners Coolangatta Gold Ironman, maintaining his unbeaten record at the event.The gruelling 41.8km event includes a 23 km ski, a 1 km run, 3.5 km swim, 6.1 km board and an 8.2 km run and Day has raced the event ten times for ten wins.The 34-year-old father of two won the race with a time of 3:59:31 and declared that it will be his last ever race of the event.In a media release from Surf Life Saving Australia, Day stated, “It takes a village to get me here, and as much as I’d love to come back next year, it’s someone else’s turn to win. I hope there’s a kid out there now watching me who can say they’ll do the race next year. But that definitely won’t be me—10 and done.”While Day expressed pride in his victory, he emphasised his commitment to the sport: “Winning is one thing, but showing up year after year, regardless of the conditions or competition, is what I’m most proud of. I’ve challenged myself mentally every time, and that means so much.”Reflecting on his journey, Day recalled, “I came here in 2007 for the old course with my brother for a team event and thought, ‘How does one person do the full race?’ I struggled to complete 23 km as a 16-year-old, jumping off my ski three times because my butt fell asleep. I returned in U19s and failed miserably, telling myself I’d never do it again. And here I am now.”Day is originally from Kiama, and began at Warilla Barrack Point Surf Life Saving Club at the age of 9. On top of his 10 Coolangatta Gold titles, Day is also a five time Iron series champion.The Bugle congratulates Day on adding another spectacular achievement to his ever growing list.

Bill Mousoulis is an Australian indie film veteran with approximately 100 films credited to his name. Mousoulis first picked up a camera in 1982 and he hasn’t looked back since - also founding an online journal, a film group and a film website. His latest film, My Darling in Stirling, follows a young woman studying at university, quite bored with her life. When she falls in love with a charming young man from the picturesque town of Stirling in the Adelaide Hills, she finds herself enchanted by both him and the town itself. But there’s a twist: every line of dialogue in this film is sung.“This film is really all about the form, the form of the musical,” says Mousoulis. “And there's something so strange about seeing ordinary people doing ordinary actions like asking each other to pass the coffee or the salt shaker and singing it,” Mousoulis draws inspiration from French director Jacques Demy’s groundbreaking 1964 musical The Umbrellas of Cherbourg, which also features entirely sung dialogue.“The Umbrellas of Cherbourg inspired my film; it’s like a local Australian version. Essentially, this musical is alternative in a few respects: there’s music throughout the entire film, with no breaks. And the other is that the film is set in a very ordinary world, so - the Adelaide suburbs and Adelaide City, and then branching out to the Adelaide country town of Stirling,” says Mousoulis.Mousoulis says he had been living in Adelaide for a while when he found the small town called Stirling. He was drawn in by its beauty, its atmosphere and its people.“Stirling has a certain flavour to it, because it's also a little bit alternative. A lot of artists live there and it's got the bookstores and cafes, as can be seen in my film,” says Mousoulis.“It also has all these little laneways here and there, and a lot of trees and bushes and so, you don't know where anything is. Nothing looks plain and neatly laid out. It's a bit of a mix of things.”In the film Stirling is presented as some sort of magical town that has everything that our main character was looking for. All of her worries and anxieties are fixed by this magical town and it reflects poetically on that first love you have as a young person.But, of course, the town and the love she makes in the town come crashing down on her, which was always inevitable. Mousoulis says the film is about the idea of finding happiness and peace within.“It’s about your inner feelings and resolving them and being strong within yourself and not letting a place or a person determine how you feel about yourself or how you feel about life, and this is the lesson that the young woman learns, basically,” says Mousoulis.The film balances reality with a dreamlike quality, a result of its unique musical structure. Mousoulis believes this approach encourages viewers to perceive everyday life from a fresh perspective.“The fun of the film and the excitement in the film is in its form, is that the music and the singing creates this strange thing on screen. And a lot of people have found the film a little strange. And a lot of people who are familiar with this kind of alternative form love the film,” says Mousoulis.Bill Mousoulis. Source: ACMIUltimately, the film’s impact depends on the viewer's willingness to engage with its style. It might take time to adjust to what you’re seeing, but once you accept the film’s premise, you can easily become immersed in its world.And if you are to look at Mousoulis’ long career it is clear he is not going to change who he and his films are to fit everybody’s different tastes and preferences. Mousoulis is an artist who is going to make things that he is passionate about even if they aren’t going to be universally adored.“The important thing is to make the film you want to make, and make the artwork you want to make. I could be a different kind of person with a different set of cultural qualities to me, and maybe I'd be able to fit in and be more accepted,” says Mousoulis.“But because what I'm doing is a bit more alternative and experimental, it means that I'm not quite part of that, and that's okay. We do these things for the love of doing them. And so I'm happy.”My Darling in Stirling is playing at the Ritz Cinema in Randwick on Wednesday October 16 with a Q&A with Mousoulis himself. If you’re seeking a unique film experience, be sure to check it out.