With the start of a new year, 2025 offers us a chance to reflect on the year that has passed, and also look forward to the new beginnings offered in the year ahead. For The Salvos, looking back on 2024 means reflecting on the one person every seventeen seconds that we helped throughout the year. It is a privilege to stand alongside Aussies doing it tough and provide them with support and hope. It also means reflecting on the generosity of you, the Australian public who help make this vital work possible. So, from all of us at The Salvation Army, and on behalf of all those we support every day, to the Australian public we say thank you. Thank you particularly for your generosity towards our Christmas Appeal, which helped provide a special Christmas to those who would have otherwise gone without. If it wasn’t for your support, kids would have gone without presents under the tree, families without a special Christmas meal and many without hope and joy during the festive season. For this, we say thank you. Now, as we look towards 2025, The Salvation Army wants to make an encouragement to those around the country. While some Australians were in the position to give to The Salvos during Christmas, many others found it to be one of the most financially crippling times of the year, particularly as our nation faces a cost-of-living crisis. To anyone who found themselves in that position, and now may be facing debt, financial hardship or stress about money, we want to let you know that there is hope at the start of this year. The Salvos Moneycare service offers free and confidential financial counselling to thousands of Aussies each year, helping them to get on top of their finances. There is no better time than the start of a new year to take a fresh look at your finances and get on top of your financial situation. We encourage all Australians to take a look at their finances this year, and if you are struggling to cope financially, please reach out to The Salvation Army’s Moneycare service. We are here for you, and there is no shame in reaching out for support. Please don’t wait until it is too late. Reach out to Moneycare today by visiting salvationarmy.org.au/moneycare or call 1800 722 363. Colonel Rodney Walters The Salvation Army

Running a small business is no small feat. From managing daily operations to growing your client base, your time and effort are crucial to keeping everything running smoothly. But what happens if you’re suddenly unable to work due to illness or injury?For many small business owners, the answer is devastating: personal financial stress, business instability, and potential closure. That’s why income protection insurance is a must-have for entrepreneurs and self-employed professionals. It’s not just about protecting your paycheck—it’s about safeguarding your livelihood and the future of your business, and SafetyNest can help with that.The Unique Challenges of Small Business Owners1. Dependence on the Owner: Unlike larger organisations, small businesses often rely heavily on the owner’s expertise and involvement. Whether it’s fulfilling client orders, managing employees, or handling finances, the owner’s absence can disrupt everything.2. Lack of Backup Plans: Most small businesses don’t have the resources to hire replacements or outsource critical functions quickly. This means any prolonged absence could jeopardise the business’s survival.3. Financial Vulnerability: For many small business owners, personal and business finances are closely intertwined.Income loss doesn’t just impact your personal expenses like rent or school fees—it also affects your ability to pay employees, suppliers, or even rent for your workspace.What is Income Protection Insurance?Income protection insurance is a financial safeguard that provides a portion of your income—typically 60–70%—if you’re unable to work due to illness or injury.Key Features of Income Protection Insurance:Monthly Benefit Payments: Ensures steady income while you recover.Customisable Waiting Periods: Choose a waiting period (e.g., 30, 60, or 90 days) based on your financial buffer.Flexible Benefit Periods: Coverage can last from two years to until retirement age.How It Differs from Other Insurance Types:Life insurance provides financial support for dependents after your death.TPD insurance offers a lump sum if you’re permanently unable to work.Income protection focuses on replacing income during temporary or long-term recovery.How Income Protection Supports Small Business Owners1. Ensuring Personal Financial StabilityIncome protection helps cover personal expenses like:Mortgage or rent payments.Utility bills and groceries.School fees and other family costs.Example: "For a sole trader, income protection can mean the difference between maintaining a stable home life and dipping into savings to make ends meet."2. Protecting Business OperationsIncome protection insurance ensures you can maintain critical aspects of your business, such as:Paying employee wages.Hiring temporary staff to keep operations running.Covering fixed expenses like rent, utilities, and supplier payments.Example: "A boutique store owner could use their income protection benefit to hire a manager temporarily, ensuring their shop remains open during recovery."3. Reducing Stress During RecoveryRecovering from an illness or injury is stressful enough. Income protection alleviates financial worries, allowing you to focus on getting better without risking your business.Real-Life ScenariosCase Study 1: A Sole Trader’s Medical EmergencyA self-employed graphic designer suffers a back injury, leaving them unable to work for six months. With income protection insurance, they receive 70% of their pre-injury income, allowing them to pay personal bills and hire a subcontractor to complete client projects.Case Study 2: A Retailer Facing Recovery TimeA small business owner of a boutique clothing store requires surgery, leading to a three-month recovery period. Income protection ensures they can pay household expenses while using part of their benefit to hire temporary staff to keep the store operational.Benefits of Income Protection Insurance1. Customised Coverage for Business OwnersPolicies can be tailored to match your income and specific needs, ensuring comprehensive coverage without overpaying.2. Tax-Deductible PremiumsIn Australia, premiums for income protection insurance paid outside of superannuation are generally tax-deductible, making it a cost-effective option for small business owners​.3. Flexible OptionsAdjust waiting periods to align with your financial reserves.Choose benefit periods that reflect your recovery needs, from short-term coverage to protection until retirement age.Overcoming Common Misconceptions“It’s Too Expensive”Policies can be adjusted to fit your budget by selecting longer waiting periods or shorter benefit periods.Tax deductibility can offset the cost.“I Don’t Need It; I’m Healthy”Emphasise the unpredictability of accidents and illnesses, such as car accidents or sudden health conditions.“My Business Can Survive Without Me”Highlight how small businesses often struggle to operate without the owner, especially when client relationships or specialised skills are involved.Practical Tips for Choosing the Right Policy1. Evaluate Your Financial RisksAssess both personal and business expenses, including debts, payroll, and operational costs.2. Customise Waiting and Benefit PeriodsIf you have savings to cover three months, choose a 90-day waiting period to lower premiums.3. Work with a Trusted AdviserAn adviser can tailor a policy to your specific needs, ensuring both personal and business financial stability.Why Small Business Owners Need to Act NowLife is unpredictable, and delaying income protection insurance could leave your business and family vulnerable. Whether it’s a sudden illness or an accident, having coverage ensures peace of mind and stability.Income Protection Insurance as a Business LifelineAs a small business owner, your income is more than just a paycheck—it’s the foundation of your family’s security and your business’s survival. Income protection insurance offers a vital safety net, allowing you to recover without financial stress while ensuring your business remains stable.

As we round out the year, we want to give thanks to our readers, supporters and those that have stood by The Bugle in 2024. Here at The Bugle, we do not think it’s a stretch to say that 2024 will oft be referred to as a truly significant year in the history of the community. It was a year when the community had its say and with a loud and definitive voice, voted for change.  Who could forget the tiresome bickering between our elected officials, constant arguments about ‘the public record’, infighting and code of conduct complaints. Our particular favourite was the discourse between former Councillors to determine whether 2023 was really ‘the most trying and exhaustive period ‘ in the history of Kiama Council. I think a fair few in the community might say the manner in which the previous Council conducted themselves was one of the most trying and exhaustive experiences in the community’s history.   The amount of time and effort that was wasted on trivial matters that could have been spent on things that really matter, like improved services for our community, would shock us all. Perhaps if more time was dedicated towards resolving the Blue Haven saga in a timelier and more coordinated way, we would not be faced with a $6m write off in sale price.  Whilst 2024 will be remembered, clearly the community also wanted to forget and move on from the trials and tribulations of the last four years of frustration.  The shift in sentiment has been clear.  Whereas the previous Council would have played blame games and shifted responsibility, this Council seemingly wants to tackle big issues like housing, tourism and business productivity – head on.Councillors and the community are now actively and openly discussing ways to improve the lives of residents whilst genuinely engaging and on issues that will matter for the next generation and future members of our community.  This is a strong, proud community that should be celebrated. And this year we celebrated people like Colin Rathbone OAM and Gary Reeves as well as organisations like Dementia Inclusive Kiama, Kiama High School, Kiama Meals on Wheels, Kiama Red Cross and the Kiama/Shellharbour Zonta club who all celebrated important milestones.  And with that, The Bugle wishes our incredible community a Merry Christmas and a Happy New Year. Thank you again to all that have supported us and provided us feedback (positive or negative) and for those that have let us know that you have appreciated our reporting. As we have always said, we have and always will provide our View, tell it like it is and be frank and fearless in reporting the facts. The Bugle’s View is we should all be extremely excited and enthused for what 2025 will bring – please stay safe and enjoy the holiday period. 

Dear Editor, The festive season can be a joyous time for many people, as they take a well-earned break from work and school and spend time with family and friends. It’s a time to rest and reset for the new year.  Yet for others, this time of year can be particularly difficult, and the holidays may not feel “jolly” at all. It can bring additional financial pressures, relationship strain, or pressure to host the perfect Christmas. The season to be merry can also amplify feelings of isolation and loneliness, especially for those who are separated from family or have lost a loved one. So, as we head into the holiday break, regardless of what you’re dealing with, please know that you don’t have to face this time alone. The Beyond Blue Support Service is free, confidential, and available around the clock, including on Christmas day. You can call 1300 22 46 36 or chat online to us at www.beyondblue.org.au/get-support.  It’s really common to put off seeking help because we can’t quite find the words to express our needs.  But when you contact us, you don’t have to know what to say. Our skilled counsellors will meet you where you’re at and guide you towards where you need to be. And finally, a big thank-you to everyone who has donated to Beyond Blue this year. Our support service is run purely on donations, so your kindness and generosity allow us to always be there when people need us the most. Georgie Harman, CEO of Beyond Blue 

The Kiama & District Business Chamber held its Annual General Meeting last week,and the Chamber is pleased to announce the 2025 Executive and Board appointments:Executive Team:President: Cathryn LyallVice President: Mathew KingTreasurer: Gregory LangfordSecretaries: Rachel Edwards & Tanya EmmettBoard of Directors:Marie Beikmanis (Immediate Past President & Life Member)Michael EmmettAnthony HouriganAnne-Marie EslerElizabeth BurnettThe Chamber extended heartfelt thanks to Cameron McDonald for his invaluable contributions as a Board member and congratulated him on his appointment as Mayor of Kiama. Recognition was also given to Mike Cains for his significant contributions and his new role as Councillor for Kiama Municipal Council, serving alongside Cameron.A special acknowledgment was made to Cameron Thomas, who concluded his term on the Board. His dedicated work, particularly supporting Kiama’s retail sector, has been vital to the Chamber’s progress.The Chamber warmly welcomes its new and returning members, expressing enthusiasm for the year ahead. With fresh leadership and a strong foundation, the Kiama & District Business Chamber looks forward to continued success and growth in 2025.

By Meredith Bryce On behalf of the Zonta Club of Kiama-Shellharbour, President Meredith Bryce has reached out to the Kiama Country Women’s Association (CWA) to rally support in addressing a concerning international issue. Recent reports indicate that Iraq’s parliament is considering a proposal to lower the age of consent for girls from 18 to 9 years. This alarming prospect has prompted the Zonta Club to take a firm stand against such a decision, aligning with their commitment to advocating for the rights and well-being of women and girls globally.Key Points of ConcernChild Rights and Human Rights:Lowering the age of consent could effectively legalize child marriage and enable state-sanctioned exploitation of young girls.Such a move directly violates international human rights standards, including the Universal Declaration of Human Rights (UDHR).Education and Gender Equity:Zonta strongly opposes child marriage as it disrupts girls' education, diminishes opportunities, and perpetuates cycles of poverty and inequality.The club fears this decision will undermine efforts to protect the educational and personal development rights of girls in Iraq.International Advocacy:Articles 16, 25, 26, and 29 of the UDHR emphasise protections against forced marriage, safeguarding children’s rights, ensuring education, and limiting harmful practices.Zonta believes all democratic nations have a responsibility to oppose measures that infringe on these rights, especially those affecting minors.Local Advocacy EffortsThe Zonta Club has already contacted federal representatives in the Kiama and Shellharbour electorates, requesting that Australia take a formal stance against the proposed legislation in Iraq. They are urging other community organizations, including the CWA, to amplify this advocacy by:Writing to federal MPs to highlight shared concerns.Supporting international campaigns against child marriage and gender-based violence.Call to ActionThe Zonta Club invites the CWA to join forces in advocating for the protection of young girls from exploitation and harm. Both organizations share a commitment to gender equity and human rights and can play a vital role in raising awareness and influencing change on a global scale.By working together, Zonta and the CWA can send a strong message that such legislation is unacceptable and advocate for the protection of vulnerable children worldwide.

The November 2024 Ordinary Meeting of Kiama Council was what some may consider the first instance where our new Councillors were put in the position of making consequential decisions, on a number of issues. Against the backdrop of an ever-growing and astronomical legal bill that is likely to exceed more than $6m in 2024, the Councillors chose the path of least resistance and ultimately sent a pretty clear signal that they support business, investment and progress.  Two development applications for proposals at 105 – 107 Fern Street Gerringong and 85 Barney Street Kiama sought to exceed the maximum allowable height limit, and both were subsequently approved by the Council, subject to conditions.  The previous Council likely would have objected and called in the lawyers to spend hundreds of thousands of dollars of ratepayer money. And for what? To say that they were proudly anti-development and anti-change? It was only April this year that the Fountaindale Groups' Golden Valley development at Jamberoo (which was also recommended for approval by Council staff) was subsequently refused by Council. It went through a lengthy and costly court process, various barb from former Councillors in the media, and ultimately resulted in Council staff coming to a resolution with the developer prior to a court case.  Foutaindale Group Director Jennifer Macquarie said at the time that it “was purely the local politics that stood in the way. It had nothing to do with the technical complexity.” If the Fern Street and Barney Street examples are anything to go by then it looks as though this Council, led by Mayor McDonald will be far more pragmatic and sympathetic. Sympathetic not only to those seeking to invest in jobs, our local economy and housing, but also sympathetic to treating our ratepayer dollars with the utmost respect. There is no doubting that because of the previous Council’s actions, this Council will be forced to make tough financial decisions. In another demonstration of this Council’s desire to tackle tough subjects, head on, there was significant debate about the controversial Growth and Housing Strategy. A majority of Council resolved to have Council staff report a draft strategy back to Council in February 2025 for further community consultation with a view of finalising the approach to housing and development by June 2025. Whilst it is still early days into this Council’s four-year term, The Bugle’s View is that there are green shoots appearing with a distinct change in attitude, demeanor and approach. Gone is the infighting, grandstanding, silencing of dissent and the community is better for it. We are only two months in, and who knows, we may see out the year without an anonymous code of conduct complaint and investigation.

The NSW Rural Fire Service (RFS), which I have the privilege of leading, is the world’s largest volunteer firefighting organisation, with more than 70,000 dedicated members working tirelessly to protect lives and property across the State.When combined with the expertise of Fire and Rescue NSW, Forestry Corporation, and the NSW National Parks and Wildlife Service, the bush fire management resources available through the NSW Government form a robust and highly capable force.These resources are a vital line of defence, standing ready to assist communities during their time of need. However, no amount of preparation can substitute for individual and community vigilance.After several years of wetter-than-average conditions, it is critical that we do not allow complacency to take hold as we continue through the 2024/25 bush fire season.Every resident should take a moment to assess their personal risk. Ask yourself – am I, or is my property, at risk of bush or grass fires?The reality is simple – if you live, work or travel near bushland or grasslands, you are in a fire risk area. The next step is to determine your level of preparedness. Our research indicates that only 70pc of residents in bush fire-prone areas have a plan in place, and of those, only half have actively prepared their homes. This is a concerning statistic.The RFS strongly encourages all residents to develop a bush fire survival plan. Creating a plan is a straight-forward but crucial step in safeguarding your home, and loved ones. It can take as little as five minutes to start, yet the benefits can be life-saving.For those who already have a plan, it is equally important to review and update it regularly.Changes in family circumstances, property conditions, or the presence of pets and livestock can significantly impact your preparedness.Bush fire safety is not something to ‘set and forget.’Comprehensive resources and step-by-step guidance are available on the RFS website at rfs.nsw.gov.au.I strongly encourage every resident to use these tools to enhance their understanding of bush fire risks and improve their readiness.This bush fire season, my hope is that all communities across NSW will remain safe and well. However, preparedness is your greatest defence against the unpredictability of bush and grass fires.Let us work together to protect lives, property, and the communities we hold dear. Commissioner Rob Rogers has served the NSW Rural Fire Service for 45 years, beginning as a brigade volunteer in 1979. A holder of the Australian Fire Service Medal (AFSM), he has been Commissioner since July 2020.

For many people with a gummy smile, even joyful moments can feel uncomfortable. Covering your mouth when smiling or laughing, carefully posing for photos, or feeling self-conscious in social settings are common experiences. But it doesn’t have to be this way. At Kiama Dental Specialists, we understand the profound impact a smile can have on confidence, and we are here to offer a solution: Lip Repositioning Surgery.A gummy smile, also known as Excessive Gingival Display, occurs when an excessive amount of gum tissue shows above the teeth when smiling. This can be caused by factors such as a hyperactive upper lip, prolonged jaw development, or the natural position of the upper lip. For many individuals, this leads to a gum-to-lip distance of 4mm or more, creating a pronounced gummy appearance.Lip Repositioning Surgery is the treatment of choice for a gummy smile caused by a hyperactive upper lip or natural position of the upper lip. It is a specialised, minimally invasive procedure designed to reduce excessive gum display by lowering the position of the upper lip. Dr. Lizzy Hui and Professor Alex Quaranta, both highly skilled in periodontal plastic surgery, perform this procedure by removing a small strip of tissue inside the upper lip and securing it in a new, lower position. This technique restricts the hyperactive elevator muscles responsible for lifting the lip too high, providing patients with a balanced, natural smile. One of the most appealing aspects of this surgery is its permanence. Unlike temporary treatments like muscle-relaxing injections, Lip Repositioning Surgery offers a long-term solution that does not impact speech or other facial functions. Patients can enjoy immediate results, seeing their new smile as soon as the recovery period is complete.Imagine no longer feeling the need to cover your mouth when you smile or laugh. Our patients frequently share how this procedure has not only improved their appearance but also boosted their confidence in social and professional settings. A beautiful, broad smile can be life-changing. If you’ve been struggling with a gummy smile and are ready to explore a permanent, confidence-restoring solution, contact Kiama Dental Specialists to learn more about Lip Repositioning Surgery. We’re here to help you smile without hesitation.

The best thing about our community is, our community. As the weather warms up and we move towards silly season, more and more activities and festivals will celebrate who we are as a community.  The Kazador, Changing Tides and Kiama Unplugged are just a few examples of the diversity and vibrancy within our community. But life is not just about festivals, fun and Fillmore’s.  This week Brooke Pittman covered the ten-year anniversary of Dementia Inclusive Kiama. What started out as a pilot partnership between researchers at the University of Wollongong, Alzheimer’s Australia and Kiama Council a decade ago, has continued to grow despite the challenges of funding, COVID-19 and the one thing that no one has enough of – time.  The stigma around dementia, cognitive decline and the associated mental health challenges for both sufferers and carers, still exists today. That Dementia Inclusive Kiama have been advocating, supporting and increasing awareness over the last ten years is a testament to everyone involved in the project and every part of our community that has supported and included themselves in the discussion. Over the last ten years a lot has changed in this space. At that time, diagnosis was not as accurate as it is today and the lack of education and awareness facilitated a stigma around the condition and this often resigned sufferers to exclusion from society – further exacerbating the decline of their health and wellbeing.  Now, organisations like Dementia Inclusive Kiama understand the social implications of dementia and the importance of awareness and education to ensure that sufferers can have the best quality of life, whilst living with dementia.So, as we crawl towards the end of the year and spend more time with family and loved ones, some of whom might be suffering from terrible diseases like dementia, know that our community is full of people who are sufferers, carers and supporters. And The Bugle’s View is that our community is so much better off because of them. 

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on six critical success factors. After exploring Strategic Focus, Finances, Operations, and People, we now turn our attention to one of the most vital elements: marketing.Branding: setting the foundationYour brand is more than just a logo - it's the essence of your business. It builds trust, sets you apart from competitors, and shapes how customers perceive you. Before jumping into creating a website, take the time to carefully craft your brand. Branding is a science, involving the thoughtful selection of colours, fonts, and images that capture your identity. Consulting an expert at the startup stage can be a smart investment, helping you get it right from the start. And if your brand needs a refresh down the line, a rebranding exercise can breathe new life into your business.Website optimisation: your digital storefrontIn today’s digital age, your website often acts as the core of your operations, particularly if you don’t have a physical store. It's how potential customers discover your products or services and how they make purchases. Make sure your brand’s value proposition is clearly stated on your homepage so that first-time visitors instantly understand what you offer.If your website isn't performing well, consider updating to a more responsive, user-friendly design. Keep it clean and simple - avoid cluttering the space with too many colours, banner ads, or pop-ups. Focus on proper search engine optimisation (SEO) to improve visibility, and use high-quality, professional photos rather than relying on generic stock images.SEO and Google Business: a path to visibilityMeg Storey, a professional marketer based in Kiama, emphasises the importance of SEO and Google Business in a successful marketing strategy. “One of the best things you can do is ensure your Google Business profile is fully optimised and regularly updated - it’s free, so use it to your advantage,” she advises. “SEO, while complex, is a worthwhile investment. It may take around six months to see results, but ranking in the top three organically can significantly boost leads.”Google and Meta Ads: targeted marketingAccording to Meg Storey, Google Ads and Meta Ads are powerful tools for reaching your audience. "Meta is great for building brand awareness, while Google Ads are more effective for generating targeted leads," she explains. However, Storey warns, “Be strategic - if you don’t research your audience or test and trial your ads properly, you could waste a lot of money. For local service-based businesses, Google Ads often provide a better return on investment than Meta.”Email marketing automation: engaging with leadsEmail marketing automation is an effective way to follow up with new leads and keep your audience engaged. Most CRMs can be set up to do this., so that regular, personalised emails can help nurture customer relationships and drive conversions. Just be sure to segment your audience for more tailored messaging.Staying ahead of marketing trendsMarketing is constantly evolving, and keeping up with trends can be time consuming. If marketing isn’t your area of expertise, it might be wise to hire professionals to handle this critical aspect. Storey also highlights the need to adapt content for different platforms, for instance, “Did you know that long-form video is currently popular, or that reposting Instagram content on TikTok isn’t advisable because the platforms cater to different audiences?”Social media: keeping your business in the spotlightMaintaining an active presence on social media helps keep your business top of mind for customers and strengthens your connections with colleagues. To maximise your social media efforts, develop a clear strategy tailored to your audience’s needs. Use scheduling tools to plan posts in advance and feature unique, behind-the-scenes photos of your team and operations. Authentic content performs better than stock images or overly polished videos.A worthwhile economy tip from Meg Storey: “While Instagram and TikTok may target different audiences, businesses should consider repurposing content, especially if they have limited budgets and time.”Embrace Data Analytics: measure to improveWithout data, you’re flying blind. Use web analytics, social media metrics, CRM data, and financial analytics to track your business performance. It's essential to know whether your marketing efforts are resonating with customers or if you’re spending more than you’re bringing in. In fact, 67% of small businesses spend over $10k annually on analytics - so ensure you’re seeing a positive return on this investment.

It’s been barely two weeks since the new Kiama Councillors were officially sworn in and they have their first extraordinary meeting Thursday 31 October. The official notice from Council states the ‘meeting is to present the 2023-24 Annual Financial Statements to councillors for endorsement, before being referred to the NSW Audit Office’. Somewhat benign, and a normal part of the day-to-day business of Council reporting – though a significant but unsurprising operating deficit is apparent. However, on closer inspection there is a confidential agenda item regarding ‘purchase parameters for land acquisition opportunity’.  Without knowing the particulars, one might assume that Council is looking to strategically acquire land from a private individual or organisation. Quite the change of pace from the sale of Blue Haven Bonaira (soon to be finalised, we’re told) and the possible divestment of other land and services that has been foreshadowed by Council. Either way, it appears that Council is moving forward with an agenda of change and strong decision making, or at least laying the foundations for it. It looks as though they’re taking care of business and the Bugle’s View is that this process of change, growth and a Council that actually functions, cannot come soon enough. Already in the last two weeks Council has opened the new Hindmarsh Park, announced a grant from the NSW Government for a new dog park, achieved ‘Very Good’ or ‘Good’ classifications for monitored beaches, and announced the opening of Jamberoo Pool. The latter has a very important change, being the introduction of entrance fee. Whilst this is not a great outcome, it is a harsh reality of the cost of upgrading and maintaining Council facilities and a sign of the changing times. Yes, all these initiatives began months or even years ago, under the previous Council. But there is a certain serendipity that within the first two weeks of their tenure, this Council has been able to celebrate significant announcements and openings.   Not all decisions of this Council will be completely positive, Mayor Cameron McDonald has said as much. There will be decisions that impact some parts of the community more than others. There will be some decisions that will be outright derided. But at the end of the day, we elected these Councillors because of the change they represented. Now it’s time to see if they can take care of business.

Receiving a referral to a specialist often comes with the expectation of long wait times, sometimes stretching from 3 to 6 months. At Kiama Dental Specialists, however, we understand that timely care is essential for the best possible outcomes. Led by Specialist Periodontists Professor Alex Quaranta and Dr. Lizzy Hui, our practice is committed to ensuring patients can be seen within 4-6 weeks—significantly reducing wait times without compromising on quality. If you’ve been referred to another periodontist and told to expect a lengthy delay, we invite you to contact us directly. You do not need a new referral to make an appointment with our team. From managing periodontal disease to advanced implant placement and treating issues associated with gum recession, Kiama Dental Specialists provides the expertise you need without the extended wait. For patients dealing with periodontal disease or considering dental implants, early treatment is key to preserving oral health and achieving the best results. Additionally, peace of mind is just as important. Lengthy waits for appointments can cause anxiety and stress, especially when facing a pressing oral health concern. “Whether patients are managing gum disease, seeking implants, or addressing other gum health issues, we believe in prompt, effective care that also supports emotional well-being,” says Professor Quaranta. If you’re facing a long wait for periodontal care, consider Kiama Dental Specialists. Our dedicated team is here to provide advanced, personalized treatment on a schedule that respects your time, peace of mind, and health priorities. Contact us today and take the next step toward a healthier smile—sooner. 

Receding gums can present more than just cosmetic concerns—they can also lead to serious oral health challenges. Fortunately, residents of Kiama and the Illawarra region now have access to one of Australia’s top specialists in treating gum recession. Dr. Lizzy Hui, a Specialist Periodontist at Kiama Dental Specialists, combines expertise with compassionate care. Holding a Master in Pain Management, Dr. Lizzy focuses on providing patients with advanced solutions, including gum grafting, to restore both the health and appearance of their gums. Gum recession can occur for a variety of reasons, including periodontal disease, aggressive brushing, teeth grinding, hormonal changes, misaligned teeth, or even genetics. If left untreated, it can lead to tooth sensitivity, an increased risk of decay, and, in severe cases, tooth loss. Gum grafting offers an effective solution by covering the exposed areas of the tooth with new tissue, promoting healthier gums and protecting teeth from further damage. Dr. Lizzy’s extensive training includes the use of a highly advanced technique called tunnelling, for which she received specialist training in Italy. This technique allows the graft to be carefully positioned beneath the gum tissue, resulting in a seamless blend with the natural gum line. The precision of the tunnelling method ensures a more refined, aesthetically pleasing outcome, making it an ideal solution for patients who want their smile to look as natural as possible while improving gum health. “Gum grafting is not just about addressing oral health concerns—it also helps patients feel more confident in their smile,” says Dr. Lizzy. “Our goal is to ensure long-term function and aesthetics through innovative and minimally invasive methods.” At Kiama Dental Specialists, patient care is personalised, with a focus on comfort and precision. Dr. Lizzy and her team use the latest techniques to make the process smooth and effective, giving patients a renewed sense of confidence in their gum health. If you’re experiencing gum recession or concerned about your gum health, consulting with Dr. Lizzy could be the first step toward achieving a healthier, happier smile.

Change was in the air on the night of October 15 as Councillor Cameron McDonald was elected Mayor, unopposed. Much of the previous scuttlebutt about multiple Councillors putting their hand up for the prized position had dissipated by the time his lone nomination came in – no doubt some deals were done to secure smooth passage and a functioning Council (at least for now!).  A little different for the Deputy Mayor with newcomer Councillor Melissa Matters pipping the incumbent Councillor Imogen Draisma for the position.  The ‘Community minded, business focused’ ticket of McDonald, Matters and Councillor Erica Warren continues to go from strength to strength, signifying that the change the community has been after for a number of years, is finally here.   Mayor McDonald was clearly nervous as he took up the mantle and his acceptance speech which spoke tackling ‘the challenges of today and tomorrow’ to make choices ‘that will shape the future of our community for many years to come’. The Bugle’s View is that the community should welcome this nervous energy, excitement, and levelheadedness. McDonald’s lack of a sense of entitlement was only matched by his rationality when he says the new Councillors do not take the community’s faith in them, for granted. For too long we have been beset by representatives who had no problem with introspection and self-entitlement, when they should have been focusing on what’s best for their community.  McDonald also spoke about Councillors assisting each other, a sentiment echoed by Deputy Matters who said she was ‘looking forward to cooperating and unity within Council’ as they ‘have a lot of big decisions to make’.  Out with the pettiness, dysfunction and legal claims at ten paces, in with collaboration, togetherness and a shared responsibility! We at The Bugle are just about ready to sit down, rejoice and sing Kumbaya! Of course, it’s early days for this brave new world – it is clear that there will be big decisions that will impact the community whether that be growth, rate rises or a change to services. But the Bugle’s View is that we are glad that our Council is being up front with us from the outset, and not seeking to blame the decisions of the previous Council, as has so often been the case.  So, congratulations to Mayor McDonald, Deputy Mayor Matters, and the other seven Councillors. The Bugle looks forward to seeing your positive impacts on our community, ensuring that big decisions have the entire community in mind, and working with you and the rest of Council staff to deliver the news – whether good or bad.

Building a successful business is a challenging endeavour, and The Bugle, in conjunction with the Kiama & District Business Chamber, has created a six-part series focusing on key factors that drive success. After exploring Strategic Focus, Finances, and Operations, this segment delves into the ‘people’ aspects that underpin a thriving business.Building a Strong Team: A business's success hinges on the calibre and strength of its workforce, particularly in the early stages. It’s essential to find employees who are genuinely invested in the business’s growth, rather than those simply seeking a pay cheque. For example, working at a startup requires a unique mindset, where individuals not only contribute but also witness the company’s development firsthand. Even if your business is established, look for candidates who embrace this opportunity.Beyond qualifications and experience, passion is key. Consider how invested candidates are in their field - did they research your business before the interview? Do they speak with enthusiasm about their prior experiences?To streamline recruitment and filter high-quality candidates, create job application forms with customised questions instead of accepting generic cover letters. This approach helps identify serious applicants while reducing the influx of irrelevant resumes. Tailor questions to the role - if you're hiring a sales manager, ask them to describe a successful initiative they've led; for a marketer, request a 300-word description of their most successful campaign.Fostering a mentally healthy workplace: As an employer, it's your responsibility to create a mentally healthy workplace where employees feel safe and free from harassment. Ensure you're aware of the tools and resources available to support mental health, including free training and coaching through the NSW government’s website. Completing a Workplace Wellbeing Assessment can provide valuable insights into how your business can improve mental health outcomes. Prioritising the most important people: your customers: Customer satisfaction is the ultimate measure of business success. The ability to delight your customers - so much so that they choose you over competitors, return for repeat purchases, and recommend you to others - is crucial for growth and profitability.Small businesses are well-positioned to offer personalised service. Simple gestures like handwritten ‘thank you’ notes, including small gifts with purchases, or offering freebies in exchange for reviews can make a lasting impression.Delivering outstanding customer service: Excellent customer service is personalised, timely, and friendly. Equip your team with templates and scripts for handling common queries to ensure professional, efficient responses. It's also vital to ensure that the tone you use in communications aligns with your brand voice - whether casual and conversational or more formal.To enhance the customer experience, offer multiple channels for communication, such as social media, messaging apps, email, or phone. In many industries, especially retail, businesses compete not just on products but on the overall customer experience. Make it easy for customers to connect with a real person, and ensure your business remains approachable and transparent.If delays occur, such as with custom orders, keep customers informed at every step. Managing expectations is key - your small business may not offer 24/7 support or rapid turnarounds, but by delivering consistently high-quality products and providing personalized service, you can foster strong customer relationships.When complaints arise, practice active listening, understand the root of the issue, and offer meaningful resolutions. Great customer service can significantly increase the lifetime value of your customers, with research revealing that 86% of consumers stating that a positive experience can turn them from one-time buyers into loyal patrons. Here is a link to a website that provides key statistics and ideas about customer service.While scalability may be limited, small businesses have the advantage of offering a personal touch and prioritising customer care. By consistently meeting or exceeding customer expectations, you can set your business apart in a competitive landscape.

Please note this is paid content.The independent Southern Regional Planning Panel has recommended in favour of the rezoning of Springside Hill, marking a major step forward for this project and the delivery of affordable housing in the region.This is a great win for the many hundreds of locals who contribute to the life, character and economy of a town they love, but cannot afford to live here.It gives hope to the hundreds of locals who have registered their interest to become future residents at Springside Hill. This decision means that Springside Hill will progress to the next stage of assessment and we look forward to working through the decision and providing the additional information requested by the Planning Panel.The independent Planning Panel was established to take the politics out of urban planning, so that decisions which impact the whole community are based on merit and need.Kiama is the most unaffordable place in regional NSW to purchase a home and this decision to move forward with our proposal to build around 1,000 homes is a welcome one for key workers, locals, first home buyers and those who are struggling to find housing in the region.Traders In Purple has been asked to consult with Government agencies and provide clarifications and further information, with no major changes required. This is a normal part of the planning process and a common occurrence at this stage of the rezoning.The Council and community will still have a chance to comment on the proposal as is a standard requirement for planning proposals.We have been extremely open and transparent in engaging with the community and we will continue to do this when appropriate.To date there have been more than 400 individual conversations with locals to discuss the proposal, we have had more than 6,000 unique visitors to our website and held multiple community information drop-in sessions.As we have always said, Springside Hill is a long-term legacy project for Traders In Purple and we are extremely excited to continue the journey. It is by no means job done, and we look forward to discussing our plans with the new Councillors.

Building a successful business is a challenging endeavour, and The Bugle, in partnership with the Kiama & District Business Chamber, has developed a six-part series highlighting six critical success factors. After exploring Strategic Focus, and examining Finances, this instalment delves into the operational aspects that underpin a thriving business.Get organised: The foundation of success as a business owner lies in being well-organised and prioritising effectively. This enables you to complete tasks efficiently and manage the myriad responsibilities involved in running a business. A simple yet effective strategy is to create a daily ‘to-do list’, ticking off items as they are completed. It’s important to recognise that not all tasks carry the same weight - focus on high-priority tasks first to maximise impact.Numerous online tools can support your organisational efforts, such as Trello, Microsoft Planner, Slack, Notion and others. For small businesses, a planner or calendar, or a basic Excel spreadsheet may suffice, especially in the early stages.Consistency is key: Consistency plays a crucial role in long-term success. Repeatedly doing what’s necessary, day in and day out, builds positive habits and helps sustain profitability. Customers value consistency just as much, forming trust in businesses that deliver reliably over time.Limit distractions: Productivity experts suggest working in focused one-hour blocks, followed by a 15-minute break to maintain peak efficiency.Sometimes taking time-out from phone calls and meetings is necessary during the day so that you can focus on your priorities. Consider noise-cancelling headphones perhaps if noise is a distraction. Stick to your core business purpose - don’t try to be everything to everyone. To stay focused, consider using project management software to streamline collaboration and create prioritised task lists. While expanding your product line and exploring new markets may be future goals, it’s important not to get sidetracked from your initial go-to-market strategy.Automate repetitive tasks: Automation saves time and ensures that crucial details don’t slip through the cracks. For instance, using a CRM* tool allows you to automatically follow up with new contacts or send emails to leads visiting your website. Similarly, accounting software can automate routine bookkeeping, freeing you from the time-consuming task of manual data entry.* CRMs are a great idea, but they do come with a significant price tag. Research well before committing, as some suit specific industries more than others. Protect your Intellectual Property: Intellectual property (IP) encompasses intangible assets such as trademarks, copyrights, and patents that set your business apart. For a small business, safeguarding elements like designs, ideas, and trade secrets is vital. If competitors copy your product, it could erode your market share and damage your brand’s reputation.Study your competitors: Understanding your competitors is essential to defining your competitive edge. Larger companies often invest heavily in competitive intelligence, but small businesses can still benefit from studying the competition. Examine their taglines, value propositions, and offerings to identify their strengths and weaknesses.Depending on your industry, competitor analysis can vary. A restaurant or retail store owner, for example, might simply visit competitors and ask customers for feedback. In fields like manufacturing, where competitor insights are more restricted, trade publications, shared customers, or publicly available financials can provide useful information.Key areas to investigate include:Digital marketing strategy: How do they drive traffic and engage with leads? What kind of content do they publish, and how active are they on social media?Target audience: Who is their audience, and does it overlap with your customer base?Strengths and weaknesses: Where do they excel, and what areas do they fall short in? What can you improve upon?Stay focused on your goals: Building a business takes time, and success rarely happens overnight. It can take years to turn a profit, with many relying on savings or loans to sustain operations in the meantime. Persistence and a clear focus on your long-term goals are essential.However, if the business is not profitable after a reasonable period, it’s worth reassessing your strategy and considering whether a shift in direction is necessary.

When it comes to dental implants, many people don’t realise just how important it is to seek out the expertise of a specialist. Here in the Illawarra region, residents are fortunate to have access to world-class care provided by Specialist Periodontist, Professor Alex Quaranta. With a PhD in Implantology and years of global experience educating, Professor Quaranta leads the team at Kiama Dental Specialists, offering services that go far beyond what you might expect from a general dentist. Before & afterWhile general dentists can certainly provide dental implant procedures, the skillset of a specialist is invaluable, particularly in complex cases. Professor Quaranta and his team focus not only on the precision placement of implants but also on the long-term health of the surrounding gums and bone—both critical for implant success. This advanced training ensures that patients receive care tailored to their specific needs, minimising risks and maximising results. What sets Kiama Dental Specialists apart is their commitment to managing even the most difficult implant-related issues. Whether it’s peri-implantitis (inflammation around the implant) or complications from previous procedures, Professor Quaranta’s expertise ensures that patients get the best possible outcomes. His deep understanding of implantology allows him to resolve complex cases that might be beyond the scope of general practitioners. Illawarra residents and Kiama locals no longer need to travel far to access this specialist dental care. With Professor Quaranta and his equally qualified colleague, Dr. Lizzy Hui, on hand, the regional community now has access to top-tier implant services right at their doorstep. For anyone considering dental implants or needing treatment for implant-related issues, visiting a specialist like Professor Quaranta could be the key to ensuring long-term success and peace of mind.